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Jocelyn MIlls
Silver Point,TN
Summary
Accomplished Department Manager at Funderburk Management, adept in staff management and leveraging computer skills to optimize inventory and enhance customer satisfaction. Spearheaded cross-training, achieving notable performance targets and fostering team leadership. Excelled in problem-solving and strategic planning, significantly contributing to organizational goals.
Experienced with managing diverse teams and optimizing departmental operations. Utilizes leadership and strategic planning skills to improve efficiency and team performance. Track record of fostering collaboration and achieving organizational objectives. Innovative, goal-oriented, team-player dedicated to the success of the team and customers overall satisfaction.
Overview
3
3
years of professional experience
Work History
Department Manager
Funderburk Management
07.2021 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- trained in hiring and training other managers and staff
- can operate excel, microsoft outlook
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
- Defined clear targets and objectives and communicated to other team members.
Education
No Degree - Clinical Psychology
Southern New Hampshire University
Hooksett, NH03-2026
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Training and mentoring
- Problem-solving
- Task delegation
- Decision-making
- Customer engagement
- Safety and security
- Goals and performance
- Flexible schedule
- Work planning and organization
- Computer skills
- Goal setting
- Problem resolution
Academic Accompishment
I was awarded this a few years back. I worked extremely hard to maintain a high GPA and push myself in my courses.
Interests
Timeline
Department Manager
Funderburk Management
07.2021 - Current
No Degree - Clinical Psychology
Southern New Hampshire University
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