Summary
Overview
Work History
Education
Skills
Timeline
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Jocelyn Howser

Jamestown,NY

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

8
8
years of professional experience

Work History

Front Desk Agent

Chauataqua Harbor Hotel
03.2022 - Current
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered customer telephone calls promptly and appropriately handled needs.

Dietary Aide

Tanglewood Manor
11.2015 - 06.2021
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Followed all food safety regulations while preparing meals for patients.

Waitress

Chautauqua Suites Hotel & Expo Center
07.2018 - 03.2020
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.

Host

Bob Evans
06.2018 - 02.2020
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Used cash registers and credit card machines to cash out customers.

Education

High School Diploma -

Jamestown High School
Jamestown, NY
06.2017

Skills

  • Front Office Support
  • Hospitality Services
  • Reservations
  • Registration

Timeline

Front Desk Agent

Chauataqua Harbor Hotel
03.2022 - Current

Waitress

Chautauqua Suites Hotel & Expo Center
07.2018 - 03.2020

Host

Bob Evans
06.2018 - 02.2020

Dietary Aide

Tanglewood Manor
11.2015 - 06.2021

High School Diploma -

Jamestown High School

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Jocelyn Howser