Jocelyn Pacheco
Sophia,NC
Summary
Bilingual professional with strong telephone etiquette and problem-solving skills. Open to new challenges and opportunities. Experienced in managing customer inquiries and providing administrative support, ensuring a positive experience for clients.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Randolph Health Orthopedics
Asheboro, North Carolina
12.2024 - Current
- Welcomed patients and visitors, creating a positive first impression and fostering a welcoming environment.
- Managed incoming calls, directing inquiries to appropriate staff members.
- Processed patient forms and medical documentation, ensuring accuracy and compliance with regulations.
- Managed payment processing, delivering accurate receipts and change to enhance customer satisfaction.
- Verified insurance information to ensure accuracy and compliance with company policies.
Daycare Teacher's Assistant
The Nest Schools
Archdale, North Carolina
08.2024 - 12.2024
- Supported lead teachers in planning and implementing engaging daily lesson activities to facilitate children's learning.
- Oversaw children's playtime and structured activities, ensuring a safe and supportive environment for exploration.
- Engaged children in creative play to enhance social and emotional development.
- Updated parents on children's progress and daily activities, fostering strong communication and partnership in their development.
- Maintained a clean and organized classroom environment conducive to learning.
Receptionist
Gallands Food Inc.
Bakersfield, California
07.2022 - 12.2023
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Welcomed customers and addressed inquiries and requests at Gallands Food Inc., enhancing customer satisfaction.
- Processed customer payments using cash registers and credit card systems according to company policies and procedures.
- Coordinated delivery orders through effective communication with customers regarding their restaurant needs.
- Assisted in maintaining the office supplies inventory by checking stock and placing orders for supplies.
- Conducted inventory checks for accurate stock management for warehouse tracking, office supplies, and placing orders.
Education
High School Diploma -
Bakersfield High School
Bakersfield, CA05-2020
Some College (No Degree) - Criminal Justice
Bakersfield College
Bakersfield, CASkills
- Telephone etiquette
- Scheduling
- Fluent in Spanish and English
- Problem-solving skills
- Clerical support
- Skilled in EHR, Phreesia, Meditech
- Multi-platform
- Cash handling
- Visitor registration
Timeline
Front Desk Receptionist
Randolph Health Orthopedics
12.2024 - Current
Daycare Teacher's Assistant
The Nest Schools
08.2024 - 12.2024
Receptionist
Gallands Food Inc.
07.2022 - 12.2023
High School Diploma -
Bakersfield High School
Some College (No Degree) - Criminal Justice
Bakersfield College