Jocelyn Perez
Downey,ID
Summary
High-energy server skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Concord Collective SSP
El Segundo, CA
10.2022 - 09.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Assistant Manager
Crews of California
El Segundo, CA
05.2015 - 10.2022
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Delegated daily tasks to team members to optimize group productivity.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
Bartender
Bastard Canteen
Downey, CA
03.2020 - 11.2021
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift
- Cleansed glasses with sanitizing solution after each use.
- Performed opening and closing duties including restocking supplies.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Education
High School Diploma -
Dominguez High School
Compton, CA07.2010
Skills
- Table Setting
- Order Management
- Beverage Preparation
- Food Inspection
- Food Running
- Safe Food Handling
- Guest Engagement
- Food Safety Understanding
- Quality Control
- Positive and Professional
- Dining Customer Service
- Table Setting Arrangements
- Point of Sale (POS) System Operations
- Effective Customer Upselling
- High-Volume Dining
- Task Delegation
- Employee Scheduling
- Product and Service Knowledge
- Staff Supervision
- Food Service
- ABC Regulations
- Customer Service
- Responsible Alcohol Service
Certification
- RBS Certified
- Serv Handling Certification
Languages
Spanish
Professional
References
References available upon request.
Timeline
Server
Concord Collective SSP
10.2022 - 09.2023
Bartender
Bastard Canteen
03.2020 - 11.2021
Assistant Manager
Crews of California
05.2015 - 10.2022
High School Diploma -
Dominguez High School
Similar Profiles
Jocelyn PerezJocelyn Perez
Server at Concord Collective SSPServer at Concord Collective SSP
Mayra PeregrinoMayra Peregrino
Server Assistant at Concord CollectiveServer Assistant at Concord Collective
Balasubramaniam VeerabadraiahBalasubramaniam Veerabadraiah
Head of Operations at CONCORD VENTURES LTD ( CONCORD GROUP)Head of Operations at CONCORD VENTURES LTD ( CONCORD GROUP)
Clifford Troy BarneyClifford Troy Barney
Driller at Major Drilling AmericaDriller at Major Drilling America
Aide ParraAide Parra
Intake Coordinator/Receptionist Administrator at Law Office of Fernando RomoIntake Coordinator/Receptionist Administrator at Law Office of Fernando Romo