Jocelyn Perez
Houston,TX
Summary
Dynamic leasing professional with a proven track record in customer service, effective communication, and client relations. Expertise in managing tenant inquiries and resolving complaints with professionalism and efficiency. Passionate individual with several years of experience in a leasing consultant role. Enthusiastic about taking on new challenges and delivering exemplary customer service.
Overview
1
1
Language
Work History
temp leasing professional
Avenue Grove
Houston, Texas
08.2026 - Current
- Assisted prospective tenants with property tours and leasing inquiries.
- Encouraged prospective tenants to fill out applications after property tours.
- Organized and conducted weekly apartment tours for prospective tenants.
- Maintained accurate records of tenant applications and lease agreements.
- Responded to resident concerns and provided exceptional customer service.
- Provided ongoing customer service support to existing tenants regarding maintenance requests or other issues.
- Collaborated with team members to ensure prompt maintenance request handling.
- Contacted and followed up with tenants on renewal notices.
- Resolved tenant complaints promptly and professionally in accordance with company policies and procedures.
Temp Worker
Penn staffing agency
Houston, Texas
05.2026 - Current
- Answered customer inquiries via phone or email, ensuring a professional and helpful experience.
- Scheduled appointments for clients and customers.
- Sorted and delivered mail, letters, and packages to facilitate timely communication.
- Follow instructions from supervisors to meet production requirements.
- Completed data entry tasks within specified timeframes.
- Maintained cleanliness and organization of work areas to support operational efficiency.
Education
High School Diploma -
James E. Taylor
Houston, TX05-2015
Skills
- Property tours and inspections
- Prospect qualification
- Client relations
- Appointment scheduling
- Record management
- Tenant issue resolution
- Fair housing compliance
- Customer service
- Organizational skills
- Time management
- Effective communication
- Professional communication
- Problem solving
- Adaptability
Languages
Spanish
Professional
Timeline
temp leasing professional
Avenue Grove
08.2026 - Current
Temp Worker
Penn staffing agency
05.2026 - Current
High School Diploma -
James E. Taylor