Jocelyn Quintero
Phoenix,AZ
Summary
Dynamic leader with extensive experience in barista training and team leadership at Starbucks. Demonstrated ability to motivate staff, fostering teamwork and collaboration while enhancing operational efficiency. Proven skills in cash handling accuracy and shift scheduling led to improved customer service standards and heightened team morale. Committed to driving continuous improvement in customer experiences and team performance.
Overview
3
3
years of professional experience
Work History
Barista Shift Supervisor
Starbucks
Phoenix, AZ
03.2022 - Current
- Conducted daily shift meetings with baristas to review objectives and customer service standards.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Maintained a clean and well-stocked work area throughout shifts.
- Scheduled staff shifts according to business needs.
- Ordered products from suppliers when inventory was low or out of stock.
- Promoted positive team morale by encouraging collaboration among staff members.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Supported store manager with recruiting, interviewing and hiring baristas.
Cashier Team Lead
Target
Peoria, AZ
10.2021 - 02.2022
- Trained new cashiers on proper use of registers and store policies.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Managed scheduling, payroll, and time off requests for team members.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
Education
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZSkills
- Barista training
- Cash handling accuracy
- Staff motivation
- Shift scheduling
- Supply ordering
- Teamwork
- Communication skills
- Team leadership
- Task prioritization
- Teamwork and collaboration
Languages
Spanish
Native/ Bilingual
Timeline
Barista Shift Supervisor
Starbucks
03.2022 - Current
Cashier Team Lead
Target
10.2021 - 02.2022
Bachelor of Science - Nursing
Grand Canyon University