Jocelyn Rodriguez
Dallas
Summary
High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
Overview
2
2
years of professional experience
Work History
Host/Server
BN Sushi And Grill
11.2022 - 06.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted managers with quickly resolving service- and food-related issues.
Education
Bachelor of Arts - Film Production
University of Arlington, UTA
Arlington, TX05.2027
High School Diploma -
Duncanville High School
Duncanville, TX05.2023
Skills
Customer Service
Greeting guests
Team Collaboration
Multitasking proficiency
Effective Time Management
Adaptable to change
Professional Appearance
Food Running
Hobbies: watch movies, run and hike
I have always loved film since I was little and currently studying film at UTA. I like running and hiking because it helps me stay active and I feel great afterwards.
Timeline
Host/Server
BN Sushi And Grill
11.2022 - 06.2024
Bachelor of Arts - Film Production
University of Arlington, UTA
High School Diploma -
Duncanville High School