Jocelyn Rodriguez
HATCH
Summary
Proficient in front desk operations and customer care, with a strong background in scheduling and insurance coordination. Ready to leverage skills in documentation and collaboration to drive patient satisfaction and operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Epiphany Dermatology
Las Cruces, NM
12.2025 - Current
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Coordinated insurance verification processes to ensure accurate patient billing.
- Processed patient records using electronic health record systems, maintaining data integrity.
- Assisted in training new staff on office protocols and software systems for improved onboarding.
- Collaborated with medical staff to address patient inquiries and resolve issues promptly.
Registered Behavior Technician
Aprendamos Intervention Team
Las Cruces, NM
04.2025 - 12.2025
- Implemented individualized behavior intervention plans to support client progress.
- Collected and analyzed data on client behaviors to inform treatment adjustments.
- Assisted in the delivery of applied behavior analysis (ABA) techniques for skill development.
- Collaborated with team members to ensure consistency in behavioral interventions.
OPD
Walmart
Las Cruces, NM
06.2024 - 02.2025
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Cashier
Village Market
Hatch, NM
05.2023 - 07.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring proper cash handling procedures.
- Assisted customers with product inquiries, providing excellent service and support.
- Collaborated with team members to maintain a clean and organized checkout area.
Child Care Technician
Hatch Valley Public Schools
Hatch, NM
08.2023 - 12.2023
- Supervised children during daily activities, ensuring safety and compliance with school policies.
- Developed and implemented engaging educational activities tailored to diverse learning needs.
- Collaborated with teachers to support classroom management and enhance student participation.
- Monitored children's behavior, providing guidance and conflict resolution to maintain a positive environment.
Education
Associate of Applied Science - Radiology
New Mexico State University
Las Cruces, NM05.2028
High School Diploma -
Hatch Valley Schools
Hatch, NM05.2024
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- HIPAA guidelines
- Insurance verification
- Paperwork coordination
- Workflow optimization
- Documentation
- Customer service
Certification
- I am CPR certified
Languages
English
Timeline
Medical Receptionist
Epiphany Dermatology
12.2025 - Current
Registered Behavior Technician
Aprendamos Intervention Team
04.2025 - 12.2025
OPD
Walmart
06.2024 - 02.2025
Child Care Technician
Hatch Valley Public Schools
08.2023 - 12.2023
Cashier
Village Market
05.2023 - 07.2023
Associate of Applied Science - Radiology
New Mexico State University
High School Diploma -
Hatch Valley Schools