Jocelyn Salinas
Iowa City,IA
Summary
Energetic and adaptable General Manager with 2+ years of experience in operations management and team leadership. Skilled in inventory control, waste reduction, and COGS management to maximize profitability. Excellent in training and developing high-performing teams, enforcing health policies and brand standards, and delivering exceptional customer service. Ability to quickly adapt to fast paced, high pressure environments while maintaining operational excellence.
Overview
1
1
Certification
6
6
years of professional experience
Work History
General Manager
Jimmy Johns Gourmet Subs
Iowa City, IA
02.2023 - Current
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Enhanced customer service quality through staff training and performance evaluations.
- Provided employee training to develop skills, improve productivity, and maintain compliance with industry regulations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented quality control measures that ensured consistency in food preparation standards.
Server
El Barril
Taylor Ridge, IL
10.2022 - 03.2024
- Delivered exceptional customer service, enhancing guest satisfaction and fostering repeat business.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Collaborated with kitchen staff to ensure timely order delivery and quality standards.
- Oversaw dining area cleanliness and organization, ensuring compliance with health regulations.
- Managed cash handling procedures, maintaining accuracy in transactions and reporting.
Caregiver
BrightStar Care
Iowa City, IA
04.2021 - 06.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Online Shopper
HyVee Foods
Coralville, IA
09.2020 - 04.2021
- Supervised online shopping operations to ensure efficient order fulfillment and customer satisfaction.
- Worked productively with customers to meet order requirements and service expectations..
- Reviewed orders prior to pickup for accuracy and purchase-by dates.
- Consistently met deadlines and goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pickup.
Education
High School Diploma -
West Liberty High School
West Liberty, IA05.2019
Skills
- P&L management
- Compassionate care
- Conflict resolution
- Leadership and team building
- Time management
- Problem-solving
- Effective communication
- Cleanliness standards
- Customer retention
- Food safety management
Certification
ServSafe
Timeline
General Manager
Jimmy Johns Gourmet Subs
02.2023 - Current
Server
El Barril
10.2022 - 03.2024
Caregiver
BrightStar Care
04.2021 - 06.2022
Online Shopper
HyVee Foods
09.2020 - 04.2021
High School Diploma -
West Liberty High School