Jocelyn Salley
Fort Myers,FL
Summary
At El Colonial Mexican Restaurant, I excelled as Head Hostess, where I was upbeat, personable, and highly organized with deep understanding of hospitality principles and guest relations. Adept at managing reservations and coordinating seating arrangements to ensure smooth dining experience. Committed to creating welcoming atmosphere that enhances guest satisfaction and loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Head Hostess
El Colonial Mexican Resturant
10.2022 - 05.2024
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
Education
Bachelor of Science - Marine Science
Florida Gulf Coast University
Fort Myers, FL05-2028
High School Diploma -
Russell High School
Russell, KY05-2024
Skills
- Guest service
- Reservation coordination
- Exceptional communication
- Table Bussing
- Safe Food Handling
- Greeting and seating
- Reservation Management
- Reservation planning
- Phone Etiquette
Certification
- 2F Welding Certification 2023
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Head Hostess
El Colonial Mexican Resturant
10.2022 - 05.2024
Bachelor of Science - Marine Science
Florida Gulf Coast University
High School Diploma -
Russell High School
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