Jocelyn Shatraw
Potsdam
Summary
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Overview
6
6
years of professional experience
Work History
Barista
Jernabi Coffeehouse
Potsdam, NY
06.2022 - Current
- Managed opening and closing procedures, including cash handling and register reconciliation with 100% accuracy.
- Delivered exceptional customer service to 200+ patrons daily, fostering loyalty and repeat business.
- Maintained a clean, organized, and safe work environment in compliance with health and safety regulations.
- Adapted to sudden changes in demand, staffing, or supply availability without compromising service quality.
- Manager: Steph Russo (716) 359-6635
Intern
Canton-Potsdam Hospital
Potsdam, NY
06.2022 - 08.2025
- Observed licensed substance abuse counselors during individual and group therapy sessions, gaining insight into evidence-based treatment approaches such as CBT and motivational interviewing.
- Gained hands-on exposure to conflict resolution, crisis intervention, and individualized care planning.
- Learned best practices for maintaining confidentiality, building rapport, and promoting residents’ emotional well-being.
- Internship Supervisor: Phil Lavoie (315) 261-5954
Waitress
Sergis
Potsdam, NY
08.2020 - 10.2023
- Maintained a positive attitude while managing customers.
- Collaborated with cooks and staff to ensure customers received prompt accurate orders.
- Maintained extensive knowledge of the food and drink menu to aid customer questions.
- Manger: Lisa Sergi (315) 212-4898
Corps Member
AmeriCorps National Civilian Community Corps
Sacramento, CA
10.2022 - 07.2023
- Completed a 10-month National Service program traveling the Pacific Region with a team of 8 members
- Communicated with community members, project sponsors, team leader, Americorps staff to Highlight team’s accomplishments.
- Led an Instagram takeover for the team on the AmeriCorps National Instagram page
- Served as Assistant Team Leader to support Team Leader with team management and project success
- Completed 125 hours of independent volunteer service hours
- Deployed with national service team to complete community identified resiliency:
- Supported the American Red Cross HQ in shelter maintenance following Hurricane Ian on the western coast of Florida
- Worked alongside the United States Forest Service assisting in trail maintenance in the Tongass National Forest Yakutat AK.
- Assisted the Santa Cruz County parks Department in major Disaster reliefs in the local Parks.
- Community Relations Representative | Assistant Team Leader
- Supervisor: Sidnie Baker (540)623-6869 – please contact
Personal Media Representation | TikTok
04.2020 - 10.2022
- Curated videos for the TikTok platform highlighting a unique skill for a following of 350 thousand
- Represented brands through unboxing videos to boost marketing for their agency
- Joined the Creator fund in 2020
Education
Bachelors of Arts - Psychology Major, Art Studio Minor
State University of New York At Potsdam
Potsdam, NY05-2026
Skills
- Team management
- Friendly and outgoing
- Time management
- Attention to detail
- Video editing
- Brand representation
- Adaptive and creative
OTHER NOTABLE ACCOMPLISHMENTS
- Graduated AmeriCorps NCCC | 1700 direct service hours July 2023
- Recipient of Eli Segal Education Award July 2023
Timeline
Corps Member
AmeriCorps National Civilian Community Corps
10.2022 - 07.2023
Barista
Jernabi Coffeehouse
06.2022 - Current
Intern
Canton-Potsdam Hospital
06.2022 - 08.2025
Waitress
Sergis
08.2020 - 10.2023
Personal Media Representation | TikTok
04.2020 - 10.2022
Bachelors of Arts - Psychology Major, Art Studio Minor
State University of New York At Potsdam