Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Madison Obermiller

STARBUCKS COFFEE COMPANY
New London,OH
1
Certification
4
years of professional experience

Customer-focused leader with experience in high-volume café operations and healthcare. Proven ability to lead by example, coach team members, manage competing priorities, and deliver exceptional customer experiences in fast-paced environments. Recognized for reliability, strong communication, operational excellence, and maintaining high food safety and cleanliness standards.

Work History

Barista

2 Months
STARBUCKS COFFEE COMPANY | 06.2026 - Current
  • Provided exceptional customer service by crafting handcrafted beverages to meet Starbucks quality standards.
  • Supported café operations during peak business by prioritizing tasks and collaborating effectively with partners.
  • Demonstrated flexibility by working multiple stations including bar, drive-thru, register, warming, and customer support.
  • Worked across multiple stations including bar, drive-thru, register, warming, and customer support to ensure seamless service.

Medical Assistant

3 Years
James D. Kasten, MD INC. | 07.2023 - 07.2026
  • Provided compassionate, professional service to enhance patient experience in fast-paced medical office.
  • Coordinated multiple responsibilities with accuracy and attention to detail to support office operations.
  • Managed multiple responsibilities while maintaining accuracy and attention to detail.
  • Ensured organized, clean, and well-stocked work areas to facilitate efficient patient care.
  • Maintained organized, clean, and well-stocked work areas.

Shift Leader

2 Years 5 Months
Dunkin | 04.2022 - 09.2024
  • Led daily shift operations in a fast-paced, high-volume café environment.
  • Coached and supported team members, enhancing workflow and delivering excellent customer service.
  • Trained new employees on beverage preparation, operational procedures, and customer service standards.
  • Managed cash handling, register balancing, and POS operations with accuracy.
  • Delegated tasks and adjusted priorities during peak business periods.
  • Resolved customer concerns professionally while creating positive guest experiences.
  • Resolved customer concerns, resulting in positive guest experiences.
  • Fostered positive team culture, contributing to achievement of operational goals.

Education

High School Diploma

Western Reserve High School | Collins, OH | 06-2022

Medical Assistant

EHOVE Career Center | Milan, OH | 06-2023

Skills

Customer Service Excellence
Customer Engagement
POS Systems
Register Operations
Beverage Safety
High-volume management
Inventory Management
Team Management
Team Coaching
Problem Solving
Time Management
Multitasking
Adaptability
Communication
Customer Satisfaction

Certification

ServSafe Certified

BLS/CPR/AED

NCMA (NCCT)

Certified Phlebotomy Technician (ASCP)

Timeline

Barista

STARBUCKS COFFEE COMPANY
06.2026 - CurrentRead More

Medical Assistant

James D. Kasten, MD INC.
07.2023 - 07.2026Read More

Shift Leader

Dunkin
04.2022 - 09.2024Read More

EHOVE Career Center

Medical Assistant
Read More

Western Reserve High School

High School Diploma
Read More
Madison Obermiller