Jocelyn Valenzuela

2017–Present

• Support daily office operations and assist clients and associates with questions, concerns, and insurance-related processes.
• Successfully worked remotely since 2020, managing daily responsibilities, and working independently.
• Communicate with clients and team members to gather information, identify needs, answer questions, and provide appropriate solutions.
• Assist with insurance applications, documentation, licensing processes, and other administrative requirements while maintaining accuracy and attention to detail.
• Maintain organized records and utilize computer systems, CRM tools, and other technology to manage information and support daily operations.
• Research information and procedures to help resolve questions and issues accurately and efficiently.
• Manage multiple priorities while maintaining professionalism, confidentiality, and strong attention to detail.
• Build and maintain professional relationships through consistent communication, follow-up, and customer service.
• Assist with training and supporting associates while helping ensure all company procedures and processes are followed.

• Provided hands-on customer service in a fast-paced environment while handling customer questions, concerns, and complaints professionally.
• Assisted with daily operations, employee scheduling, training, and maintaining efficient workflow.
• Handled cash transactions and maintained accuracy while managing multiple responsibilities.
• Resolved customer concerns by listening carefully, identifying the issue, and finding appropriate solutions.
• Trained and supported employees while maintaining company standards, procedures, and service expectations.
• Worked effectively under pressure while prioritizing tasks and maintaining a positive and professional environment.
• Managed Little Caesars Pizza shift operations and supported store opening and closing routines.