Jocelyn Vega
West Palm Beach,FL
Summary
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Integrative Foot and Ankle
08.2023 - 07.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments for in office doctor as well as our traveling doctors.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival.
- Collected deposits, fees, and payments.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Organized, maintained and updated information in computer databases.
Front Desk Receptionist
Palm Beach Urology
06.2022 - 07.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Traveled to different locations, Belle Glade, Boyton Beach, Palm Springs.
- Handled money over $1,000 every day.
- Called and confirmed patients for upcoming appointments
Front Desk Receptionist
the Tower Condominium
09.2022 - 02.2023
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Analyzed and reported on key performance metrics to senior management.
Education
High School Diploma -
Boca Raton Community Highy School
Boca Raton, FL06-2016
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Verbal and written communication
- Administrative skills
- Office organization
- File organization
Certification
Dental assistant Certificate
CPR certified
X-ray certified
Languages
Spanish
Professional Working
Timeline
Front Desk Receptionist
Integrative Foot and Ankle
08.2023 - 07.2024
Front Desk Receptionist
the Tower Condominium
09.2022 - 02.2023
Front Desk Receptionist
Palm Beach Urology
06.2022 - 07.2023
High School Diploma -
Boca Raton Community Highy School
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