Jocelyn Diana Hernandez
Orange,CA
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
La Quincenera By Decoradismo
Orange, CA
01.2019 - Current
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Engaged customers in friendly, professional dialogue to determine needs.
Team Captain
Lift-57
Fullerton, CA
01.2025 - Current
- Provided support in implementing digital marketing strategies across multiple channels.
- Analyzed search query reports to identify new keywords and optimize existing campaigns.
- Created, monitored, and optimized keyword bids across multiple accounts.
VP Marketing
IVN Club
Santa Ana, CA
01.2024 - 06.2024
- Created content for various digital channels, including website, social media and email.
- Recruited new members by attending college fairs and other community events.
- Created promotional materials, such as posters and flyers, to advertise the club's activities.
- Researched potential speakers or performers for special events hosted by the club.
- Managed communications between student leaders and staff advisors.
- Helped enhance personal skills, values and development through diverse types of enrichment programming.
Emcee/MC
Self Employed
Orange, CA
10.2020 - Current
- Greeted or assisted patrons entering or exiting facility.
- Introduce companies and talk about them.
- Conducted events.
Receptionist
Orange Micro Endodontics
Orange, CA
11.2021 - 09.2022
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Greeted and directed visitors to appropriate personnel and answered average of 15 calls and emails daily.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Pulled and organized requested documentation.
- Greeted visitors and verified reasons for visit and appointment information.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Maintained front office cleanliness and organized supplies to increase productivity.
Model
La Quinceanera By Decoradismo
Orange, CA
04.2018 - 12.2021
- Miss Decoradismo 2019
- Miss Versage 3rd finalist and Miss Popular 2018
- Met with designers to define guidelines for runway shows and presentations.
- Stood, turned and walked to demonstrate features of garments for observers at fashion shows.
- Modeled for the company Rachel Allen at Las Vegas in the Summer of 2023
- Was the cover the magazine Quinceanera Magazine LA
- Made promotional videos that would be uploaded on Instagram and TikTok.
- Attended casting calls, fittings, shows and shoots.
- Arrived early for shoots to give extra time for hair, makeup and styling.
- Worked with photographers to produce desired looks and to finish photo shoots on schedule.
- Applied makeup to face and styled hair to enhance appearance.
Education
Bachelor of Arts - Marketing
Cal State Fullerton
Fullerton, CAAssociate of Arts - Business
Santa Ana College
Santa Ana, CA06.2024
Skills
- Greeting and Seating Clients
- Positive Attitude and Energetic
- Verbal and Written Communication
- Call Answering and Routing
- Appointment Scheduling
- Courteous and Professional
- Organization and Efficiency
- Social Media Presence
- Photography Shoot Posing
- Reliable and Responsible
- Event Scheduling
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Google Ads- Measurement
- Google Ads Search Certification
Timeline
Team Captain
Lift-57
01.2025 - Current
VP Marketing
IVN Club
01.2024 - 06.2024
Receptionist
Orange Micro Endodontics
11.2021 - 09.2022
Emcee/MC
Self Employed
10.2020 - Current
Sales Associate
La Quincenera By Decoradismo
01.2019 - Current
Model
La Quinceanera By Decoradismo
04.2018 - 12.2021
Bachelor of Arts - Marketing
Cal State Fullerton
Associate of Arts - Business
Santa Ana College
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