Jocelyne Patino-Garcia
Kennesaw,USA
Summary
Dynamic professional focused on delivering exceptional customer service in fast-paced environments. Proven track record of resolving customer concerns and collaborating effectively with team members to optimize operations. Eager to apply strong problem-solving and active listening skills to enhance guest experiences and drive team success.
Overview
4
4
years of professional experience
Work History
Server
Casa Grande Mexican Restaurant
Marietta, Georgia
02.2026 - Current
- Provided attentive service to guests in a fast-paced dining environment.
- Took and processed customer orders accurately and promptly.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness of tables and dining areas throughout shifts.
- Assisted in training new servers on restaurant procedures and menu items.
- Handled customer inquiries and resolved issues effectively and politely.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Processed payments and managed cash register operations efficiently.
Sales Associate
Hollister.Co
Kennesaw, Georgia
10.2025 - 01.2026
- Welcomed customers at store entrance and provided exceptional customer service.
- Assisted customers with product selections and provided personalized service.
- Helped customers find specific products, answered questions, and offered product advice.
- Resolved customer inquiries and concerns with professionalism and care.
- Operated cash register and processed transactions accurately.
- Maintained visual merchandising standards to enhance store presentation.
- Supported promotional events by setting up displays and signage.
TEAM MEMBER
Chick-fil-A
Atlanta, GA
06.2024 - 07.2025
- Resolved customer concerns quickly and professionally, making sure that there was high guest satisfaction.
- Operated POS systems to efficiently process in-person, drive-thru, and mobile orders, ensuring smooth transaction flow.
- Processed cash transactions with accuracy and expedited order fulfillment to enhance customer experience.
- Collaborated with team members to streamline daily operations, including opening, closing, and restocking tasks.
TEACHER ASSISTANT
Agape Community Center
Atlanta, GA
06.2022 - 07.2022
- Monitored student progress through assessments, providing actionable feedback that led to marked gains in academic achievement.
- Coordinated with educators to develop interactive lesson materials, strengthening curriculum delivery and student comprehension.
- Facilitated small group discussions to enhance student engagement and participation.
- Assisted teachers in preparing instructional materials and classroom activities.
- Maintained a clean and organized classroom environment for optimal learning.
Education
B.S. - Political Science
Kennesaw State University
Kennesaw, GA05-2029
DIPLOMA -
North Atlanta Highschool
Atlanta, GA05-2025
PATHWAY COMPLETER -
Atlanta College and Career Academy
Atlanta, GA05-2024
Skills
- Customer service
- Customer Engagement
- Effective communication
- Team collaboration skills
- Team Leadership
- Conflict Resolution
- Problem Solving
- Time Management
- Adaptability
- Flexibility
- Organizational Skills
- Active Listening
Pathway
Hospitality, Recreation, Tourism Industry pathway completer (HRT)
Courses
- Marketing Principles
- Hospitality, Recreation, & Tourism Essential
- Hospitality, Recreation & Tourism Management
Languages
- English, Native
- Spanish, Native
- French, Novice
Clubs
- Journalism club
- Yearbook Club
Gpa
3.6
Projects
HRT Team leader, I helped create a presentation about one complete lesson, and after learning the lesson, we had to teach the class about how we understood the lesson.
Timeline
Server
Casa Grande Mexican Restaurant
02.2026 - Current
Sales Associate
Hollister.Co
10.2025 - 01.2026
TEAM MEMBER
Chick-fil-A
06.2024 - 07.2025
TEACHER ASSISTANT
Agape Community Center
06.2022 - 07.2022
B.S. - Political Science
Kennesaw State University
DIPLOMA -
North Atlanta Highschool
PATHWAY COMPLETER -
Atlanta College and Career Academy