Jocelynn Naylor
Crisis Counselor
Depew,NY
Summary
Expert in crisis handling, alliance building and service screening. Good communication, conflict management and multitasking abilities. Highly motivated and enthusiastic about helping people in need.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Crisis Counselor
Spectrum Human Services
Orchard Park, NY
02.2021 - Current
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Evaluated risk to client or others by gathering information and conducting assessment and referrals.
- Documented risk to each client and context of concerns.
- Conversed with individuals in crisis who called the Project Hope hotline for assistance.
Per Diem Memory Care LPN
Bristol Village
Clarence Center, NY
10.2020 - 12.2021
- Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Performed functional assessments for admission and discharge.
- Managed appointment calendar for scans, lab tests, and evaluations.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
Treatment Assistant
Horizon Village
Sanborn, NY
12.2019 - 06.2020
- Completed necessary reports and documentation on time and to specifications.
- Supported office operations by expertly handling administrative needs.
- Disinfected tools, equipment and surfaces between patients.
- Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
- Carried out day-day-day duties accurately and efficiently.
Director of Admissions
Emerald South Nursing And Rehabilitation Center
Buffalo, NY
09.2014 - 11.2018
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Completed preliminary paperwork for incoming and outgoing patients.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Education
Bachelor of Science - Human Services
Hilbert College
Hamburg, NY 01.2019 - Current
Practical Nursing Certificate of Completion - Practical Nursing
Erie 1 BOCES
West Seneca, NY 04.2016 - 04.2017
Skills
Reflective listening
Suicide prevention
Crisis handling
Hotline management
Social skills teacher
Needs assessment
Mental health support
Psychotropic medications knowledge
Accomplishments
Northeast Regional Honors Conference panel presenter in April 2022
Certification
Licensed Practical Nurse (EXP. 5/31/22)
Timeline
Crisis Counselor
Spectrum Human Services
02.2021 - Current
Per Diem Memory Care LPN
Bristol Village
10.2020 - 12.2021
Treatment Assistant
Horizon Village
12.2019 - 06.2020
Bachelor of Science - Human Services
Hilbert College
01.2019 - Current
Licensed Practical Nurse (EXP. 5/31/22)
05-2017
Practical Nursing Certificate of Completion - Practical Nursing
Erie 1 BOCES
04.2016 - 04.2017
Director of Admissions
Emerald South Nursing And Rehabilitation Center
09.2014 - 11.2018