Jocelynn Ortiz
Houston,TX
Summary
Attentive Shift Leader with 5+ years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Shift Leader
Chick-fil-A
Houston, TX
10.2018 - Current
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Monitored operations and reviewed records and metrics to understand company performance.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Team Member
Chick-fil-A
Houston, TX
06.2017 - 10.2018
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Operated cash registers to process payments from customers.
- Addressed customer needs, responding to specific requests.
- Looked for ways to go above and beyond job requirements.
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
Education
High School Diploma -
Cypress Creek High School
Houston, TX06-2018
Some College (No Degree) -
Lone Star College System
Spring, TXSkills
- Customer Service Management
- Conflict Resolution
- Team Leadership
- Goal Setting and Tracking
- Team Collaboration and Leadership
- Positive Attitude
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Shift Leader
Chick-fil-A
10.2018 - Current
Team Member
Chick-fil-A
06.2017 - 10.2018
High School Diploma -
Cypress Creek High School
Some College (No Degree) -
Lone Star College System