Jocelynn Rowe
Troy
Summary
Organized and dependable professional with a proven track record of managing multiple priorities while maintaining a positive attitude. Demonstrated expertise in fast-paced customer service environments, showcasing strong communication and problem-solving skills. Eager to transition these abilities into a new field for effective utilization in driving positive outcomes. Committed to leveraging extensive customer service experience to deliver exceptional value across diverse professional settings.
Overview
7
7
years of professional experience
Work History
Sales Associate
Samozrejme
123 S Market Street, Troy, Ohio 45373
07.2019 - Current
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Front Desk Assistant
Poeppelman Materials
Bradford, OH
09.2024 - 07.2025
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between departments to enhance operational efficiency and service delivery.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
- Developed and maintained positive relationships with guests for satisfaction.
- Led initiatives to enhance office environment, promoting a welcoming atmosphere for clients and visitors.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Coordinated appointment scheduling, optimizing staff availability and service delivery.
Education
High School Diploma -
ECOT
Troy, OH01.2012
Skills
- Customer Needs Assessment
- Upselling
- Order Processing
- Payment Processing
- Problem-Solving
- Sales Strategies
- Excellent people skills
- Stocking and Receiving
- Merchandise Display
- Exceptional customer service
- Merchandising understanding
- Problem-solving skills
- Teamwork and collaboration
Timeline
Front Desk Assistant
Poeppelman Materials
09.2024 - 07.2025
Sales Associate
Samozrejme
07.2019 - Current
High School Diploma -
ECOT