Jodi Boston
Lawrenceburg,KY
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 4 years.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Pangemanan Chiropractic
Lawrenceburg, KY
11.2017 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and make appointments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected fees and payments.
- Monitored office supplies by checking inventory and placing orders.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
Lead Daycare Teacher
Kidzway Learning Center
Lawrenceburg, KY
02.2020 - 02.2021
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Developed age-appropriate activities and programs for children 1 to 2 years old.
- Implemented curriculum to enhance classes with learning-focused activities.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Customer Service Representative
Conduent
Lexington, KY
10.2016 - 04.2017
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Clinical Child Psychology
Bluegrass Community And Technical College
Lexington, KYHigh School Diploma -
Anderson County High School
Lawrenceburg, KY06.2015
Skills
- Computer Proficiency
- Data Research and Analysis
- Customer Complaint Resolution
- Visitor and Customer Relations
- Telephone Etiquette
- Greeting and Seating Clients
- Positive Attitude and Energetic
- Office Supplies and Inventory
- Patient Information Collection
- Medical Records Verification
- CPT Coding
- Insurance Authorizations
Timeline
Lead Daycare Teacher
Kidzway Learning Center
02.2020 - 02.2021
Front Desk Receptionist
Pangemanan Chiropractic
11.2017 - Current
Customer Service Representative
Conduent
10.2016 - 04.2017
Clinical Child Psychology
Bluegrass Community And Technical College
High School Diploma -
Anderson County High School
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