Jodi Briggs
Chantilly,VA
Summary
A highly skilled Director of Information Technology with expertise in a diverse range of technologies with a proven vision to lead within multiple industry settings. Nearly 30 years of demonstrated success managing Networking, Quality Assurance, Cloud Technologies with Active Directory, and Cyber Security. Adept in wearing multiple hats and also performs the duties of a Senior Network Engineer, skilled in cloud technologies (Microsoft 365, Azure), Active Directory, and other system maintenance, Network Security, and troubleshooting.
Well-organized, results-oriented individual with proven ability to implement standards, procedures, and processes that improve business functionality. Solid management skills, capable of leading and motivating individuals to maximize levels of productivity, while forming cohesive team environments. Exceptional communicator, focused on building strong client relationships. Committed to quality and service excellence with an aptitude for launching new technology operations, including client and vendor relationships while maintaining SLA's.
Overview
26
26
years of professional experience
Work History
Director of IT
Navy-Marine Corps Relief Society
Arlington, VA
02.2007 - Current
- Manages a five-person team supporting over 1500 users worldwide in 7 different time zones, reporting to the CIO.
- Manages physical and virtual servers across 52 locations ensuring 99% uptime.
- Leads weekly infrastructure meetings for improvements in productivity.
- Participates in IT audit reviews in discussions and gathering of information.
- Manages new departmental projects and upgrades to meet their goals.
- Assists in the successful delivery of IT projects (including, but not limited to SharePoint, Box, Zscaler, Tenable, Microsoft 365 Implementations), which has increased productivity by 20%.
- Created and manages business plans in excess of 3M and have exceeded the plan by 10% each year.
- Manages cybersecurity - vulnerability scanning & remediation, which increased our overall cybersecurity by 40%.
- Spearheaded innovative approaches to strategic planning.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Evaluated scripts to identify creative strategies and resource needs.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Developed and enforced annual budget requirements and monitored expenditures to mitigate risk of overages.
- Directed work of key team members to implement cutting-edge IT technologies.
Acting Chief Information Officer
Navy-Marine Corps Relief Society
Alington,VA, VA
01.2018 - 09.2019
- Continued IT projects when the CIO was on medical leave, while still performing primary duties
- Devised and wrote corporate technology procedures, modifying security policies for each worker level.
- Researched new technologies and optimized best options for company priorities and cost-effectiveness.
- Configured and implemented IT initiatives to produce measurable business value.
- Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
- Searched for and approved purchases of new equipment.
- Evaluated business requirements to forecast costs relating to hardware, software, and consulting.
- Managed IT capital budget to measure and monitor fixed asset proposals.
- Attended & participated in all executive-level meetings: Leadership, Audit,
- Finance, Executive, and Board of Director meetings
- Took direction from the President, CEO
- Aligned organizational objectives with the company's mission to achieve IT priorities, which increase productivity by 20%
- Updated IT policies and procedures in conjunction with the audit and governance committee
- Interfaced with other executives to discuss business issues, which improved collaboration by 20
Senior Network Engineer
Navy-Marine Corps Relief Society
Arlington, VA, VA
02.2005 - Current
- Oversees company's entire network and related policies covering use, maintenance and infrastructure.
- Establishes and monitors key performance metrics to verify consistent compliance with important networking standards.
- Installs and configures network security solutions, such as Forescout, Zscaler, Aruba, Tenable, increasing efficiency by 20%.
- Spearheads inventory control measures to replenish and maintain IT equipment.
- Plans and implements upgrades to system hardware and software.
- Leads server infrastructure development, quality assurance, staging, and production systems.
- Resolves technical issues and escalated problems with knowledgeable support and quality service.
- Responds to after-hours and weekend emergencies 24x7 world-wide operations.
- Diagnoses and executes resolution for network and server issues.
Primary Support Engineer
Novell, Inc.
Herndon, VA
07.2000 - 02.2005
- Identified and met the ongoing needs of 5 primary customers, in addition to on-site visits for other customers.
- Followed up with clients, which increased satisfaction by 30%.
- Documented customer engagements, which increased customers' knowledge and understanding by 20%.
- Provided onsite visits as proactive measures to ensure customers' networks were following best practices.
- Provided documentation for each site visit to each customer.
LAN Technical Engineer
Inova Health System
Fairfax, VA, VA
12.1997 - 07.2020
- Managed implementations of new technology resulting in increased efficiency.
- Implemented a new backup system, resulting in increased efficiency of backups.
- Project Lead for departmental hospital initiatives, exceeding goals.
- Streamlined technical documentation.
- Provided mentoring to other engineers, which increased technical expertise by 20%..
- Executed troubleshooting and server support in both in-person and remote situations.
- Designed system enhancements for assets within the hospital operations.
- Wrote instruction manuals and technical guidance for preventive maintenance of IT systems.
Education
B.S - Computer Science
Marymount University
Arlington, VA08.1993
Skills
- Project Management
- Excellent Communication
- IT Operations
- Task Management
- Hands-on with Technology
- Interpersonal Skills
- Computer Networking
- Onboarding & Offboarding
- Business Workflow
- Staff Mentoring
- Helpdesk Escalation
- Business Planning
- Backups/Restores
- Policies & Procedures
- Asset Management
- Cybersecurity NIST 800-53, HIPAA, PCI, NIST CSF, DoD STIGS
- IT Strategy
- Vendor Communication
- Vulnerability Scanning & Remediation
- Cybersecurity Managed Awareness Training
Accomplishments
- Migrated the organization to the Cloud - Microsoft 365 with Exchange Online and Teams
- Implemented the first helpdesk for the organization
Timeline
Acting Chief Information Officer
Navy-Marine Corps Relief Society
01.2018 - 09.2019
Director of IT
Navy-Marine Corps Relief Society
02.2007 - Current
Senior Network Engineer
Navy-Marine Corps Relief Society
02.2005 - Current
Primary Support Engineer
Novell, Inc.
07.2000 - 02.2005
LAN Technical Engineer
Inova Health System
12.1997 - 07.2020
B.S - Computer Science
Marymount University
Certification
- Certified Information Systems Security Professional (CISSP) In Progress)
- Box Administration Box - 2021
- Microsoft Certified Azure Fundamentals Microsoft - 2021
- Microsoft Certified Network Engineer MCSE Microsoft - 2004
- Certified Novell Engineer CNE Novell - 1994
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