JODI DUVAL
To Be Determined
Walnut Creek,CA
Summary
Flexible hard worker known for being punctual and consistent and ready to learn an exciting new skill and contribute to team success.
Overview
25
25
years of professional experience
Work History
Restaurant Manager
Coco's Restaurant
Concord, CA
10.2009 - 12.2015
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Assessed operational performance to measure compliance with regulatory, industry and brand standards.
- Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
- Performed opening and closing procedures each day.
- Managed daily operations and processes, including reservations, budgeting and forecasting.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Maintained the lowest percentage of product loss in the region by accurate inventory and order standards.
Restaurant Manager
Stefanos Italian Restaurant
St. Loius, MO
05.2005 - 08.2009
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs daily.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Managed accounts payable, accounts receivable and payroll.
- Updated computer systems with new pricing and daily food specials.
- Prepared weekly payroll to keep up with projected weekly revenue.
- Collaborated with chef to analyze and approve food and beverage selections.
- Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
- Performed opening and closing procedures each day.
- Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.
- Resolved problems or concerns to satisfaction of involved parties.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Education
Bachelor of Science - Business Management
University of Phoenix
High School Diploma -
Jeffersonville High School
Jeffersonville, IN06.1991
Skills
- Restaurant operations management
- Customer service best practices
- Honed marketing skills
- Adaptable
- Organization and prioritization
- Customer-oriented
- Hiring and training
- Supervisory skills
- Labor and food cost control
- Proven sales record
Timeline
Restaurant Manager
Coco's Restaurant
10.2009 - 12.2015
Restaurant Manager
Stefanos Italian Restaurant
05.2005 - 08.2009
Bachelor of Science - Business Management
University of Phoenix
High School Diploma -
Jeffersonville High School