Jodi Freeman
Keizer,OR
Summary
Highly organized and productive business office professional in the ASC setting. Extensive knowledge in claims billing, submission, and collections. Passionate about teaching and mentoring. Efficient in managing business office operations and evaluating workflows.
Overview
30
30
years of professional experience
Work History
Business Office Manager
Northbank Surgical Center
Salem, OR
01.2015 - Current
- Dedicated business office manager in the ASC setting, with over 11 years experience working in claims management, billing, and collections.
- Passion for leading the team entrusted to my care, mentoring, teaching, and helping to develop skills.
- Developed case costing tools to determine viability of case types and service lines.
- Resolve financial discrepancies and customer billing issues with timely attention.
- Coordinate staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Write and conduct performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Foster a positive work environment by resolving teammate conflicts promptly and promoting open communication.
- Streamline office communications by creating clear channels for information sharing and collaboration among team members.
- Lead team meetings to foster collaborative environment, improving cross-departmental communication.
Marketing Manager
Silverton Realty
Silverton, OR
08.2011 - 01.2015
- Daily upkeep of company website by ensuring that all realty listings, both for sale and rent, were current.
- Submission and proofing of newspaper advertisements.
- Photographed properties and updated properties for sale and rent on company website.
- Assisted Property Manager with various duties including but not limited to: Communicating with tenants as well as property owners. Scheduled and facilitated rental property showings. Signed on new tenants, assisted in rent collection, scheduled maintenance, and performed routine home inspections.
Housekeeping Manager - Private Homes & Condos
Sunriver Resort
Sunriver, OR
02.1996 - 12.2008
- Supervised daily operations of housekeeping staff to ensure high cleaning standards.
- Developed and implemented training programs for new housekeeping employees.
- Coordinated inventory management for cleaning supplies and equipment.
- Established quality control measures to maintain cleanliness across all guest areas.
- Conducted regular inspections to uphold safety and sanitation protocols.
- Mentored junior staff, fostering professional development and teamwork.
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory of over 400 private homes and condos effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Managed staff of30-50 housekeepers depending on season.
- Managed fleet of 13 housekeeping vans.
Education
Associate of Arts - General Transfer Degree
Chemeketa Community College
Salem, OR06.2014
Skills
- Staff training and development
- Office administration
- Employee onboarding
- Claims management, billing, and collections
- Workflow planning
- Spreadsheet and database creation
- Decision-making
- Customer service
- Teamwork and collaboration
- Proficiency with understanding insurance contracts
Timeline
Business Office Manager
Northbank Surgical Center
01.2015 - Current
Marketing Manager
Silverton Realty
08.2011 - 01.2015
Housekeeping Manager - Private Homes & Condos
Sunriver Resort
02.1996 - 12.2008
Associate of Arts - General Transfer Degree
Chemeketa Community College