Jodi Hooks
Orlando,Florida
Summary
Dynamic Human Resources Business Partner with extensive experience in designing, developing, and executing comprehensive HR strategies that drive organizational success. Recognized as a strategic leader and trusted advisor, dedicated to crafting innovative HR solutions that attract, retain, and nurture top talent while enhancing organizational capabilities. Proven expertise in employee relations, talent acquisition, and compliance, with a strong emphasis on collaboration and achieving measurable outcomes. Highly adaptable and reliable, adept at navigating dynamic environments to align HR initiatives with overarching business objectives.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director of Human Resources
Encompass Health Rehabilitation Hospital
Altamonte Springs, FL
06.2025 - Current
- Developed and implemented HR policies aligned with organizational goals.
- Led talent acquisition strategies to attract top-tier healthcare professionals.
- Facilitated employee training programs to enhance workforce skills and performance.
- Streamlined performance management processes to improve employee engagement.
- Directed employee relations initiatives, fostering a positive workplace culture.
- Managed the onboarding process, providing new hires with necessary tools for success from day one.
Human Resource Business Partner
Health First
Melbourne, Florida
05.2019 - 06.2025
- Championed and operationalized a comprehensive transformation of the work culture at Health First to create, align, and sustain high-performing and fully engaged teams.
- Partnered with the leadership team to design innovative workforce programs and lead the execution of highly effective organizational change initiatives.
- Provided recommendations on business unit workforce planning, succession planning, and workforce development.
- Interpret and guide senior leaders on the application of key human resource programs, policies, and procedures.
- Actively monitor and analyze stay and exit interview data to identify new trends and potential areas of concern, mitigate risk, and drive the creation of new retention strategies.
Human Resources Manager
Southwest Airlines
Orlando, Florida
05.2002 - 07.2018
- Oversaw all aspects of a 150-person team driving the resolution of passenger complaints and providing exceptional customer service to maintain customer loyalty and retention.
- Spearheaded employee recruitment and selection processes to secure top talent and meet growing customer requirements.
- Led the implementation of new policies, procedures, and service standards to maximize customer satisfaction.
- Created, implemented, and tracked new metrics to measure customer service success.
- Developed effective schedules and staffing plans to maintain SLAs, increase performance, and prevent employee burnout.
- Led recruitment strategies to attract top talent across multiple departments.
- Streamlined onboarding processes to enhance new employee integration and satisfaction.
- Managed employee relations, addressing concerns to foster a positive workplace culture.
- Conducted performance evaluations, providing feedback and guidance for career development.
Education
Doctor of Business Administration - Human Resources Management
Walden University
Minneapolis, MN12-2026
Master of Business Administration - Human Resources
Louisiana State University Shreveport
Shreveport, LA12.2022
Bachelor of Science - Business & Organizational Management
Eastern Florida State College
Melbourne, FL12.2020
Skills
- Human Resources: Workforce Planning, Capacity Building, People Operations, Organizational Design & Development, Business Transformation, Talent Acquisition, Learning & Development, Succession Planning, Employee Relations, Employee Engagement, Performance Improvement, Compensation & Benefits, Remote Workforce
- Leadership: Strategic Planning & Execution, Project Management, Process Improvement, Change Management, Cross-functional Collaboration, Stakeholder Engagement, Interdepartmental Alignment, Staff Hiring & Management, Coaching & Mentorship, Budgeting & Resource Allocation, Executive Reporting
- Technology: Canva, Evolve, Kronos, Microsoft Office Suite, On-Base, Oracle Fusion, Taleo, PeopleSoft,
Certification
- Prosci Certified Change Practitioner
- Lean Six Sigma Green Belt
- Certified Gallup Strengths Coach
- Certified Crucial Conversations Trainer
- WorkHuman Certified Professional
Timeline
Director of Human Resources
Encompass Health Rehabilitation Hospital
06.2025 - Current
Human Resource Business Partner
Health First
05.2019 - 06.2025
Human Resources Manager
Southwest Airlines
05.2002 - 07.2018
Doctor of Business Administration - Human Resources Management
Walden University
Master of Business Administration - Human Resources
Louisiana State University Shreveport
Bachelor of Science - Business & Organizational Management
Eastern Florida State College