Jodi Hoskins
Klamath Falls,Oregon
Summary
Skilled Front Office Administrator with a proven track record at Shasta Family Dental, adept in document management and customer engagement. Leveraged human resources and inventory management skills to streamline operations, enhancing office efficiency. Demonstrated ability to resolve customer inquiries, boosting satisfaction. Passionate about fostering professional relationships and driving business success through innovative strategies.
Overview
15
15
years of professional experience
Work History
Front Office Administrator
Shasta Family Dental
Klamath Falls, Oregon
02.2024 - Current
- Developed filing systems for records management and retrieval.
- Managed incoming and outgoing mail; distributed accordingly.
- Directed clients and guests to correct departments, rooms, and staff members.
- Performed general clerical duties such as photocopying, faxing, scanning .
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Processed financial documents, contracts, expense reports and invoices.
- Coordinated with IT department to resolve technical issues and maintain office software updates.
- Automated office operations by managing client correspondence and data communications.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Filtered emails based on importance and escalated issues to leadership.
- Resolved customer complaints or answered customers' questions.
- Checked figures and postings for correct entry and proper codes.
Cosmetologist
Beauty Bar Salon and Spa
Klamath Falls, Oregon
01.2013 - Current
- Developed new styles and techniques.
- Assisted customers in selecting appropriate retail products for their needs.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Responded to customer inquiries by phone, email, and in person.
Hair Salon Manager
Perfect Look
Klamath Falls, Oregon
04.2010 - 05.2016
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
- Scheduled employees and oversaw customer appointment calendar.
- Negotiated contracts with vendors for supplies, equipment, and other resources necessary for daily operations.
- Scheduled employees and made sure all shifts had adequate coverage.
- Maintained accurate financial records of all salon transactions.
- Trained and supervised staff on proper customer service techniques and product knowledge.
- Organized promotional events to attract new customers and increase sales.
- Conducted interviews with prospective employees prior to hiring decisions being made.
- Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
- Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
Education
Associate of Applied Science - Business Administration
Martinsburg College
Martinsburg, WV06-2024
Skills
- Human resources
- Inventory management
- Payroll and accounts payable and receivable
- Supply inventory
- Office supply management
- Telephone reception
- Document scanning
- Reception duties
- Document management
- File organization
- Customer engagement
- Scheduling appointments
Timeline
Front Office Administrator
Shasta Family Dental
02.2024 - Current
Cosmetologist
Beauty Bar Salon and Spa
01.2013 - Current
Hair Salon Manager
Perfect Look
04.2010 - 05.2016
Associate of Applied Science - Business Administration
Martinsburg College