Jodi Houghtby
Machesney Park,IL
Summary
Seasoned professional with over 30 years experience in providing exceptional customer care. Including all facets of call center operations; extensive medical office background and in person patient care.
Overview
7
7
years of professional experience
Work History
Insurance Collections Representative
Corman
02.2016 - 05.2023
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Reviewed, researched and corrected discrepancies and customer concerns.
- Trained and mentored new employees on collection methods.
- Supervised staff of collectors, monitoring phone calls and follow-up
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Education
Associate of Science - Medical Assistant
Rock Valley Junior College
Rockford, ILSkills
- Past Due Balance Management
- Conducting Investigations
- Billing Concerns
- Driven to exceed Monthly Quotas
- Staff Training
- Exceptional Organization
- Account Reconciliation
- Performance Tracking
- Excellent Conflict Resolution
- Customer Relations
- Insurance Billing
- Collections Expert
Additional Information
Having worked with Swedish American Health Services, Javurek Chiropractic, Mary DPM, Rockford Eye & Vision Financial Corp/Health Connect; I gained & am highly versed in all aspects of running a medical office; from appointment scheduling to billing & collections; assisting physicians & patient care.
Timeline
Insurance Collections Representative
Corman
02.2016 - 05.2023
Associate of Science - Medical Assistant
Rock Valley Junior College