Jodi Norcross

• Built relationships with clients to encourage repeat business.
• Provided accurate information about products, prices and services.
• Greeted customers and provided exceptional customer service.
• Assisted customers with product selection, sizing and styling.
• Organized stockroom shelves according to size, color or style.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Conducted inventories on a regular basis to track stock levels.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

• Provided personal care to clients, such as bathing, grooming and toileting.
• Assisted clients with daily activities, including meal preparation and medication administration.
• Coordinated transportation for medical appointments and other errands.
• Developed individual service plans in collaboration with the client, family members and other professionals.
• Monitored client progress and reported changes in behavior or physical condition to supervisor.
• Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
• Encouraged socialization through recreational activities such as group outings and community events.
• Maintained accurate records of all services provided to clients.
• Organized paperwork related to case notes, assessment forms and discharge summaries.
• Facilitated communication between clients, family members and medical staff.
• Provided emotional support to clients experiencing difficult life transitions or crises.
• Established trusting relationships with clients by being a reliable source of support.
• Respected cultural diversity when interacting with individuals from different backgrounds.
• Adapted strategies depending on individual needs while adhering to established protocols.

• Transported clients to doctor appointments, grocery stores, and other necessary destinations.
• Developed individualized care plans for each client based on their needs and preferences.
• Monitored vital signs including blood pressure, temperature, pulse rate, respiration rate and glucose levels.
• Maintained records of client care services provided including changes in condition or treatment plan.
• Helped clients maintain a healthy lifestyle through exercise programs tailored to their needs.
• Accompanied clients on recreational activities such as walks or trips to the park.
• Assisted with physical therapy exercises designed by a physical therapist or occupational therapist.
• Organized medication reminders for clients taking multiple prescriptions throughout the day.
• Kept accurate records of all tasks completed during shifts including start and end times and notes about client interactions.
• Improved patient outlook and daily living through compassionate care.

• Answered incoming calls from potential customers, provided product information and answered questions.
• Identified customer needs and offered appropriate solutions to meet those needs.
• Developed relationships with customers in order to increase sales opportunities.
• Followed up with customers after initial phone conversations to ensure satisfaction with purchased product or service.
• Provided accurate pricing information on products or services requested by customers.
• Assisted customers with payment processing, including credit card payments and other forms of payment.
• Upsold additional products or services when applicable during phone calls.
• Offered advice on how to use the product effectively for maximum benefit.
• Conducted follow-up calls with existing clients to cross-sell new products.
• Participated in team meetings discussing strategies for improving sales performance.
• Educated customers about product or service offerings meeting individual needs.
• Handled inbound telephone calls from interested customers.
• Broke down objections using friendly, persuasive strategies.
• Collaborated with management to resolve concerns and problem calls.
• Set up new accounts and listed personal, demographic and payment information in system.
• Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
• Communicated effectively with clientele to maintain customer satisfaction and loyalty.
• Generated sales by prospecting leads, cold calling and negotiating advantageous deals.

• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
• Issued receipts, refunds, credits or change due to customers.
• Stocked shelves with merchandise when needed.
• Balanced daily transactions on a computerized point-of-sale system.
• Conducted price checks for special orders or discounts as requested by customers.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

• Created customized presentations for potential customers.
• Specialized in Dress Uniforms.
• Worked with Mortuary Affairs to ensure the uniforms for soldiers that paid the ultimate sacrifice were pristine.
• Dealt with the those families in the process.
• Maintained accurate records of customer interactions and transactions.
• Resolved customer complaints with priority
• Built strong relationships with key accounts through regular visits and follow-ups.
• Analyzed customer feedback to improve product offerings and services.

This job is listed in Washinton DC simply because it did not give me an international option. I managed stores in Vilseck, Grafenwoher, and Hohenfels Germany.

• Developed strategies and plans for regional sales growth.
• I was able to grow our gaming section such as D&D in revenue my 30% in the first quarter. As well as our religious section by 42%.
• Established relationships with key accounts in the region through personal visits and phone calls.
• Recruited, trained, coached, mentored, and evaluated a team of regional sales representatives.
• Participated actively in industry conferences and seminars for knowledge sharing purpose.
• Conducted regular market research to identify customer needs and preferences.
• Monitored competitor activities and analyzed pricing trends in the region.
• Collaborated with product development team to create new products tailored to local markets.
• Cultivated an environment that fostered teamwork among regional sales staff members.
• Provided technical advice and support on product features and benefits to customers.
• Implemented effective territory management techniques across the region.
• Maintained accurate records of all sales activities including leads generated and closed deals.
• Identified opportunities for cross-selling and up-selling within existing customer base.