Jodi Walker
Blythe,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
2002
2002
years of post-secondary education
Work History
Courtesy Clerk
Albertsons
Blythe, California
01.2024 - 07.2024
- Provided top quality control and eliminated downtime to maximize revenue.
- Established good working relationships with other departments to promote smooth flow of products and services throughout store.
- Processed returns and exchanges according to company policy.
- Supervised return of exchanged or unwanted items to correct shelf locations and organized display arrangements.
- Provided excellent customer service by answering questions and addressing concerns.
- Operated a cash register to process payments from customers.
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Followed best practices for bagging items in reusable, plastic and paper bags.
Assistant Manager
IHOP
Durant, OK
03.2021 - 07.2023
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Produced thorough, accurate and timely reports of project activities.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Coordinated with other departments to ensure smooth flow of operations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Established processes for monitoring customer satisfaction levels.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Production Laborer
Bruce Pac.
Durant, OK
02.2020 - 02.2021
- Assisted in the operation of production equipment to meet daily goals.
- Measured and weighed items to meet quality standards and prevent waste.
- Stacked finished goods onto pallets for storage or shipment.
- Ensured that finished products met quality standards before packaging.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Attended training sessions on new procedures or safety regulations.
- Operated machinery to assemble and package products efficiently.
- Communicated effectively with supervisors regarding any issues or concerns that arose during shifts.
- Packaged completed products according to customer requirements.
- Identified defective items during inspection process and removed them from the line.
- Separated products according to weight, grade and size of material to produce final product.
- Attached identification labelm.s to finished packaged items or stamped lot number and shipping destination information on containers.
Education
Palo Verde High School
Blythe, CASkills
- Customer service
- Cash handling
- Product merchandising
- Inventory management
Timeline
Courtesy Clerk
Albertsons
01.2024 - 07.2024
Assistant Manager
IHOP
03.2021 - 07.2023
Production Laborer
Bruce Pac.
02.2020 - 02.2021
Palo Verde High School