Jodian Wiggan
The Bronx,US
Summary
Patient Care Technician with expertise in Phlebotomy and EKG, and Certified Nursing Assistant credentials. Over 7 years of leadership experience in management roles, ensuring compliance with safety regulations and operational excellence. Developed staff training programs that enhanced performance and team effectiveness. Proven ability to manage diverse teams and resolve complex issues in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Department Manager
Nordstrom Rack
White Plains, New York
10.2021 - 02.2025
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Resolved customer complaints promptly and professionally to sustain positive relationships with clients.
- Led and managed a team of 15 employees in the Department, ensuring efficient and timely completion of all tasks.
- Conducted regular performance reviews to assess individual employee progress.
- Provided technical support when troubleshooting issues related to equipment or software.
- Participated actively in strategic planning sessions with top executives from various divisions.
- Ensured compliance with all workplace safety regulations and company policies.
- Analyzed weekly reports to identify areas for operational, budgetary, and staffing improvement.
- Created monthly schedules for staff members to guarantee adequate coverage during peak hours.
- Organized quarterly meetings with senior management to review departmental goals and objectives.
Assistant Manager
Nordstrom Rack
White Plains, New York
08.2017 - 10.2021
- Organized training sessions for new hires to orient them with the workplace environment.
- Collaborated with management to develop strategic plans for achieving business objectives.
- Developed a comprehensive inventory tracking and ordering system as needed.
- Provided guidance and support to junior staff members regarding daily tasks, projects, and objectives.
- Coordinated with other departments to ensure seamless flow of operations.
- Created analytical reports on sales trends, inventory levels, and financial performance.
- Resolved conflicts between team members effectively.
- Ensured adherence to safety regulations and company policies during daily operations.
- Supervised daily operations, including scheduling shifts and assigning duties.
Education
Phlebotomy & EKG Technician
Big Apple Training
Bronx, NY07.2025
CNA
Big Apple Training
The Bronx, NY05.2016
Bachelor's - Marketing, Finance Minor
University of Technology, Jamaica
Kingston, Jamaica06.2013
Skills
- Phlebotomy
- EKG
- Inventory Management
- Budgeting
- Scheduling
- Technical Support
- Sales
- Financial Data Analysis
- Adaptability
- Interpersonal Skills
- Team Management
- Customer Service
- Strategic Planning
- Conflict Resolution
- Training
- Quality Assurance
- Data Entry
- Communication
- Retail
- Specimen Collection
- Labeling
- Compliance
- High School Diploma
- Keyboard
- Phlebotomy Certification
- Phlebotomy Experience
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Bathing assistance
- Attention to detail
- HIPAA compliance
- Feeding assistance
- Basic life support
- Dressing assistance
- Maintaining confidentiality
- Patient transfers
- Flexibility and adaptability
- Toileting assistance
Timeline
Department Manager
Nordstrom Rack
10.2021 - 02.2025
Assistant Manager
Nordstrom Rack
08.2017 - 10.2021
Phlebotomy & EKG Technician
Big Apple Training
CNA
Big Apple Training
Bachelor's - Marketing, Finance Minor
University of Technology, Jamaica