Jodie McFadden
Mercer,PA
Summary
Property management and administrative professional with a track record of collecting rent, resolving tenant concerns, and supporting lease and occupancy processes. Brings strong payment processing, database accuracy, fair housing awareness, and customer service skills that help keep operations organized and tenants supported.
Overview
1
1
Certification
2024
2024
years of professional experience
Work History
Property Manager
Lutheran Senior Services
Cranberry, Pennsylvania
10.2019 - 10.2020
- Collected rent and property fees from tenants and owners, ensuring timely payments and compliance with lease agreements
- Communicated the property's financial status, occupancy, and expiring leases to property owners
- Advertised vacant properties and coordinated with a leasing agent to effectively find qualified tenants
- Meeting potential tenants, showing them the property, and assessing their applications in accordance with anti-discrimination laws
- Inspecting properties and arranging for repairs and new materials as required
- Arranging contracts for maintenance, trash removal, landscaping, security, and other ongoing services and managing disputes with these service providers where appropriate
- Investigated and resolved property complaints and rental violations, maintaining tenant satisfaction and upholding community standards
- Provided customer service by addressing inquiries and resolving issues
- Performed data entry by inputting information into databases accurately
Administrative Assistant
George Junior Republic
Grove City, PA
11.2010 - 10.2019
- Create, type, and proofread correspondence, documents, letters, and dictation.
- Arrange meetings and phone interviews with the public, county, state, and outside organizations
- Create, maintain, and verify daily, weekly, monthly, and yearly schedules.
- Performed data entry and organization tasks to maintain efficient workflow and information retrieval.
- Effectively communicate with coworkers and patients
- Provided customer service and problem-solving support to resolve inquiries and enhance overall client satisfaction.
- Skilled at understanding oral and written instruction
- Applied knowledge of medical and prescription terminology to facilitate effective communication with healthcare staff.
- Transcription of medical records and office visits
- Read and assess physician orders
- Comprehend pharmacy prescription terminology
- Ability to maintain confidentiality of sensitive information
- Create, organize, and maintain office database
Transcriptionist
Always On Time
Mercer, PA
08.2017 - 10.2019
- Transcribed and proofread transcripts of Pennsylvania Unemployment Compensation Hearings to ensure accuracy and clarity for legal documentation.
- Transcribed audio files for Always On Time, maintaining clear written records.
- Proofread transcripts for spelling, grammar, and speaker accuracy.
- Edited draft documents to match company formatting standards.
Owner/Transcriptionist
JLG MedScript
Mercer, PA
01.2001 - 11.2010
- Transcribed medical notes, maintaining accurate patient records for quality care
- Created and Managed business
- Resolved customer issues, leading to improved satisfaction and retention
- Ensured customer satisfaction by addressing concerns promptly
- Handled correspondence to ensure timely responses
- Handled financial transactions, ensuring accurate reporting and compliance
- Prepare invoices
- Preserved confidentiality of sensitive information in all communications
Payment Processor
Gerber Life
Mercer, PA
11.2022 - 10.2023
- Processed payments efficiently to ensure timely transactions
- Resolved client issues to enhance satisfaction and loyalty
- Addressed customer inquiries promptly.
- Upsold insurance products to increase revenue and meet client needs
- Recorded information accurately in databases
- 100%Customer satisfaction
- Protected the confidentiality of client data.
Phone Agent
Nexrep/PPL LLC
- Delivered customer support to resolve inquiries and enhance satisfaction
- Achieved complete customer satisfaction
- Identified issues and implemented effective solutions to improve service quality
- Executed payment transactions to ensure timely processing and accuracy
- Maintained accurate personnel documentation
- Processed employee timesheets accurately
- Managed participant registration processes
- Ensured confidentiality of sensitive data
Education
High School Diploma -
Lakeview High School
Stoneboro, PA06-1990
Certificate of Completion - Transcription
At-Home Professions
Fort Collins, COSkills
- Property management expertise
- Multi-family property management
- Lease administration
- Rent collection
- Tenant relations
- Eviction procedures
- Fair housing compliance
- Property inspections
- Building operations
- Maintenance scheduling
- Occupancy management
- Financial reporting
- Database management
- Records management
- Administrative support
- Property marketing
- Vendor coordination
- Work order monitoring
- Customer service
- Property showing
- Conflict resolution
- Problem solving
- Adaptability
- Time management
- Attention to detail orientation
- Teamwork
- Communication
- Verbal and written communication
- Initiative
- Windows
- Complex Problem-solving
- Organizational
- Customer-centric approach
- Grounds maintenance
- Apartment maintenance
- Lease renewals
- Eviction notices
- Compliance monitoring
- Unit vacancies
- Property agreement preparation
- Maintenance
- Eviction procedures
- Complex Problem-solving
Certification
Travel Agent, Licensed Insurance Agent, Commissioned Notary Public
Timeline
Payment Processor
Gerber Life
11.2022 - 10.2023
Property Manager
Lutheran Senior Services
10.2019 - 10.2020
Transcriptionist
Always On Time
08.2017 - 10.2019
Administrative Assistant
George Junior Republic
11.2010 - 10.2019
Owner/Transcriptionist
JLG MedScript
01.2001 - 11.2010
Phone Agent
Nexrep/PPL LLC
High School Diploma -
Lakeview High School
Certificate of Completion - Transcription
At-Home Professions