Jodie Johnson
Oshkosh,WI
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention, and revenue. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.
Overview
38
38
years of professional experience
Work History
Sales Representative
JJ Keller & Associates
01.2010 - 11.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Collaborated with cross-functional teams to identify and address customer needs.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Server
Roxy Supper Club
07.1999 - 03.2010
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
Store Manager
Amoco RK Inc. Convenience Store
03.1986 - 06.1994
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Delegated employee responsibilities
- Conducted monthly employee meetings.
Education
No Degree - Education
University of Wisconsin Oshkosh
Oshkosh, WI05.2005
High School Diploma -
Crystal Lake South High School
Crystal Lake, IL06.1986
Skills
- Account Servicing
- Customer Service
- Empathy
- Patience
- Adaptability
- Effective listening
- Time management
- Willingness to improve
- Process improvements
- Clear communication skills
Timeline
Sales Representative
JJ Keller & Associates
01.2010 - 11.2023
Server
Roxy Supper Club
07.1999 - 03.2010
Store Manager
Amoco RK Inc. Convenience Store
03.1986 - 06.1994
No Degree - Education
University of Wisconsin Oshkosh
High School Diploma -
Crystal Lake South High School
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