Summary
Work History
Education
Skills
Timeline
Generic

Jodi R. Cournoyer

Sioux Falls,SD

Summary

Dynamic and results-driven professional with extensive experience in the healthcare field. Proven ability to enhance patient care through exceptional customer service and meticulous attention to detail. Skilled in managing electronic health records and optimizing clinic flow, contributing to improved patient satisfaction and operational efficiency. My passion has always been in healthcare.

Work History

Front Desk Receptionist

Tranquility Spa
  • Greeted and assisted clients, enhancing overall customer experience and satisfaction.
  • Managed appointment scheduling using spa management software, ensuring optimal time allocation for services.
  • Provided information on services and promotions, effectively upselling treatments to clients.
  • Maintained cleanliness and organization of front desk area, contributing to welcoming environment.

Medical Assistant/Sterilization

Urology Specialty Clinic
  • Assisted in patient intake, ensuring accurate collection of medical histories and vital signs.
  • Supported urology procedures by preparing treatment rooms and sterilizing instruments.
  • Coordinated patient scheduling, optimizing clinic flow and reducing wait times.
  • Managed electronic health records, maintaining accuracy and confidentiality of patient information.

Medical Assistant

Urban Indian Health
  • Assisted in patient intake and maintained accurate medical records.
  • Supported healthcare providers during examinations and procedures.
  • Administered vaccinations and performed routine laboratory tests.
  • Educated patients on health management and preventive care practices.

Phlebotomy Technician

Avera Specialty Hospital
  • Collected blood samples using venipuncture and capillary techniques for diagnostic testing.
  • Ensured compliance with safety protocols and infection control standards during sample collection.
  • Maintained accurate patient records and documentation for laboratory processing.
  • Assisted in training new staff on phlebotomy procedures and best practices.

Education

Associate of Science - Medical Assisting

Colorado Technical University
Sioux Falls, SD
04.2013

High School Diploma -

Wagner Community School
Wagner, SD
05.1998

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills

Timeline

Front Desk Receptionist

Tranquility Spa

Medical Assistant/Sterilization

Urology Specialty Clinic

Medical Assistant

Urban Indian Health

Phlebotomy Technician

Avera Specialty Hospital

Associate of Science - Medical Assisting

Colorado Technical University

High School Diploma -

Wagner Community School

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Jodi R. Cournoyer