Jody-ann Francis Jarman
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
MMC
Remote ok
10.2025 - 01.2026
- Assisted customers with inquiries and issues via phone and email, ensuring prompt resolution of concerns.
- Performed administrative tasks including filing paperwork, updating databases, and generating reports to maintain organized records.
- Asked probing questions to determine service needs and accurately input information into electronic systems, enhancing data accuracy.
Nurse Aide
Magnolia Creek Homes
Altus
03.2025 - 09.2025
- Assisted residents with daily living activities and personal care tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and hygiene in resident living areas and common spaces.
- Provided emotional support and companionship to residents during daily interactions.
- Assisted in mobility and transportation of residents within the facility.
- Educated families on caregiving techniques and resident needs effectively.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
Customer service representative
MMC
DeMotte
05.2024 - 09.2024
- Provided exceptional customer support for airline passengers and staff.
- Managed inquiries regarding flight schedules and ticketing procedures.
- Assisted in resolving passenger complaints and ensuring satisfaction.
- Collaborated with team members to streamline service operations.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
Longport aviation security, American airline
Kingston
07.2018 - 10.2023
- Assisted customers with inquiries and issues via phone and email.
- Resolved customer complaints using effective problem-solving techniques.
- Trained new staff on best practices in customer service procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
Customer Service Representative
Conduit call center
Kingston
02.2013 - 07.2018
- Assisted customers with inquiries and issues via phone and email.
- Resolved customer complaints using effective problem-solving techniques.
- Processed orders and returns efficiently in the call center system.
- Maintained accurate records of customer interactions to support effective issue resolution.
- Followed up on customer feedback to drive improvements in service quality.
- Answered customer inquiries and provided accurate information regarding products and services.
- Delivered exceptional customer service to enhance customer satisfaction and loyalty.
Education
Yallahs High School
Kingston , Jamaica Some College (No Degree) - Pharmacy Technician
Distinction College
Kingston , Jamaica Some College (No Degree) - Nurse Aid
South West Technology
Altus , OkSkills
- Customer support
- Complaint resolution
- Administrative tasks
- Customer relationship management
- Team collaboration
- Empathy and patience
Timeline
Customer Service Representative
MMC
10.2025 - 01.2026
Nurse Aide
Magnolia Creek Homes
03.2025 - 09.2025
Customer service representative
MMC
05.2024 - 09.2024
Customer Service Representative
Longport aviation security, American airline
07.2018 - 10.2023
Customer Service Representative
Conduit call center
02.2013 - 07.2018
Yallahs High School
Some College (No Degree) - Pharmacy Technician
Distinction College
Some College (No Degree) - Nurse Aid
South West Technology