Jody Lopez
Modesto,CA
Summary
Dynamic Office Administrative Assistant with proven expertise at Lopez Custom Composites in optimizing scheduling and enhancing workflow efficiency. Skilled in data entry and verbal communication, I excel in managing patient scheduling and ensuring HIPAA compliance, contributing to improved operational effectiveness and customer satisfaction.
Medical professional prepared to excel in administrative roles within healthcare settings. Skilled at managing patient interactions and maintaining medical records accurately. Known for fostering collaborative environment and adapting to dynamic needs, with focus on organizational efficiency and patient care.
Dedicated front desk receptionist excelling in schedule management and customer service. Proven ability to enhance patient experiences and streamline operations through effective communication and attention to detail.
Overview
30
30
years of professional experience
Work History
Front Desk Receptionist
Allen Hoek OD
Ripon, CA
02.2026 - Current
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing patient inquiries and concerns efficiently.
- Maintained organized filing systems for patient records, enhancing retrieval efficiency.
- Coordinated with medical staff to streamline patient flow and optimize operational efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Office Administrative Assistant
Lopez Custom Composites
Modesto, CA
05.2013 - Current
- Coordinated office operations to enhance workflow efficiency and ensure consistent service delivery.
- Managed scheduling and appointment setting for executives, optimizing time management and resource allocation.
- Developed and maintained filing systems, ensuring accurate documentation and easy retrieval of information.
- Assisted in preparing reports and presentations, contributing to informed decision-making processes within the team.
- Oversaw inventory management for office supplies, ensuring availability while minimizing costs through strategic purchasing decisions.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
Office Assistant
Allen Hoek OD
Ripon, CA
08.2008 - 09.2014
- Managed appointment scheduling and patient communications to ensure efficient office operations.
- Facilitated patient check-in and check-out processes, enhancing overall patient experience.
- Organized and maintained electronic health records, ensuring accuracy and compliance with regulations.
- Assisted in billing and insurance verification tasks, improving revenue cycle efficiency.
- Provided training and mentorship to new staff on office protocols and software systems.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Medical Assistant
Kaiser Permanente
Fremont, CA
03.1996 - 10.2003
- Administered patient care procedures, ensuring compliance with safety and quality standards.
- Coordinated patient scheduling, optimizing clinic workflow and reducing wait times.
- Assisted in electronic health record management, maintaining accurate patient information and documentation.
- Educated patients on treatment plans, enhancing understanding and adherence to medical advice.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Education
Diploma - Medical Assisting
Santa Barbara Business College
Fremont, CA05-1995
Skills
- Data entry
- Verbal communication
- Microsoft office
- Schedule management
- Listening skills
- Time management
- Attention to detail
- Scheduling appointments
- Billing and invoicing
- File organization
- Database entry
- Telephone reception
- File management
- Confidentiality handling
- Filing
- Patient scheduling management
- Strong communication skills
- Insurance verification proficiency
- HIPAA compliance
Timeline
Front Desk Receptionist
Allen Hoek OD
02.2026 - Current
Office Administrative Assistant
Lopez Custom Composites
05.2013 - Current
Office Assistant
Allen Hoek OD
08.2008 - 09.2014
Medical Assistant
Kaiser Permanente
03.1996 - 10.2003
Diploma - Medical Assisting
Santa Barbara Business College