Jody Peck
Fruitland, ID,ID
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
23
23
years of professional experience
Work History
Shift Lead
Jacksons Food Stores
11.2021 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Cosmetologist
Self Employed Hair Salon
05.2001 - 11.2021
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Answered phone calls and emails to schedule client appointments.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Processed payments, entering sales in register for prompt customer service.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Maintained client treatment records and designed long-term care programs for return customers.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Developed new techniques to improve appearance of customer and provide different looks.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
Education
Barber And Cosmetology License -
Federico Beauty Institute
Sacramento, CA06.2001
High School Diploma -
Lemoore High School
Lemoore, CA06.1991
Skills
- Operations Monitoring
- Performance Improvement
- Team Motivation
- Guest Service
- Staff Supervision
- Strong Verbal and Written Communication
- Client Support
- Team Collaboration and Leadership
- Positive Attitude
- Sales Expertise
- Client Service
- Cash Handling
- Shift Paperwork Completion
Timeline
Shift Lead
Jacksons Food Stores
11.2021 - Current
Cosmetologist
Self Employed Hair Salon
05.2001 - 11.2021
Barber And Cosmetology License -
Federico Beauty Institute
High School Diploma -
Lemoore High School
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