Jody Ann Morgan
Yonkers
Summary
Driven and goal-oriented professional with a proven track record at Bergdorf Goodman, excelling in customer service and relationship building. Leveraged problem-solving skills and teamwork to enhance customer satisfaction and streamline operations. Demonstrated exceptional multi-tasking abilities, ensuring high-level service in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Sales Associate
Bergdorf Goodman
03.2005 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Answered customer questions about sizing, accessories, and merchandise care.
Designated Sales Associate (Isabel Etoile Marant)
Bergdorf Goodman
08.2014 - 01.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging
- Answered customer questions about sizing, accessories, and merchandise care.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Goal oriented
- Relationship building
Timeline
Designated Sales Associate (Isabel Etoile Marant)
Bergdorf Goodman
08.2014 - 01.2024
Sales Associate
Bergdorf Goodman
03.2005 - Current