JOE HALL
Mooresville,NC
Summary
Dynamic and resourceful professional with a proven track record in customer service and operations management, notably at Chick-fil-A. Excelled in critical thinking and communication, ensuring high-quality guest experiences and efficient team coordination. Skilled in Microsoft Office and adept at training new hires, demonstrating a strong commitment to organizational success and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Trainer
Chick-fil-A
Huntersville, North Carolina
08.2021 - Current
- Provided exceptional customer service by accurately taking orders, handling payments, and ensuring guest enjoyment.
- Maintained cleanliness and organization in the dining area and workstations during shifts.
- Effectively managed rush hour periods by working with team members and utilizing good communication tactics.
- Assisted with inventory management and restocking supplies.
- Resolved customer issues and questions in a timely and professional manner, ensuring a positive experience for the guest.
- Demonstrated strong multitasking skills by balancing multiple positions, if needed..
Dog and House Sitter
Terry Flowers
Mooresville, NC
06.2013 - Current
- Secured locks and entryways to prevent unauthorized access by persons not approved by owners
- Monitored digital security cameras for personal residential properties
- Performed light cleaning duties such as dusting, vacuuming and wiping down bathrooms
- Cared for houseplants by frequently watering during owners' absence
- Maintained lawn and outdoor property for house to appear 'lived-in.'
- Collected, forwarded or signed for mail, packages or home services
- Fed and walked pets, cleaning up after pets indoors and outdoors
- Occupied personal residences to maintain security of property
- Assisted animals with personal requirements, including keeping spaces clean and helping with grooming
- Planned, prepared and served meals and snacks to animals according to prescribed diets
Operations Associate (Seasonal)
Kohl's
Huntersville, NC
11.2020 - 01.2021
- Greeted and offered assistance to customers on a daily basis and in different departments
- Maintained merchandise appearance on the sales floor
- Processed, packaged, tagged and shipped online orders
- Processed in-store pick-ups
- Processed and packaged Amazon returns
Education
Bachelor of Arts - Communications
University of North Carolina At Charlotte
Charlotte, NC05-2025
High School Diploma -
Langtree Charter Academy
Mooresville, NC06.2021
Skills
- Microsoft Office
- Communication Skills
- Dependable
- Critical thinker
- Problem Solver
- Listener
- Tactful
- Honest
- Resourceful
- Persuader
- Presenter
- Detail-oriented
- Housekeeping understanding
- Time management
- New hire training
- Clear verbal communication
Timeline
Trainer
Chick-fil-A
08.2021 - Current
Operations Associate (Seasonal)
Kohl's
11.2020 - 01.2021
Dog and House Sitter
Terry Flowers
06.2013 - Current
Bachelor of Arts - Communications
University of North Carolina At Charlotte
High School Diploma -
Langtree Charter Academy