Joseph LaFleur
Mount Pleasant,TN
Summary
Versatile and results-driven professional with a proven track record at David’s Lock and Key, excelling in emergency lockout services and residential lock installation. Demonstrated ability to enhance security measures and customer satisfaction through exceptional service and teamwork. Skilled in problem-solving and adaptability, consistently meeting organizational goals with a focus on achievements. Furthermore, teamwork, collaboration and excellence communicating skills were developed while preforming duties at Columbia State Community College. In addition, leadership skills have been developed through ten years of learning and training, while working towards the rank of Eagle Scout in the Boy Scouts of America.
Overview
3
3
years of professional experience
Work History
Locksmith Technician
David’s Lock and Key
03.2023 - Current
- Restored functionality to damaged locks by disassembling and replacing worn or broken components as needed.
- Improved client satisfaction by providing prompt emergency lockout services for vehicles, homes, and offices.
- Performed accurate diagnostics on malfunctioning locks to identify issues and implement appropriate repair solutions swiftly.
- Enhanced security measures by installing and maintaining various lock systems in residential, commercial, and automotive settings.
- Cut new keys from code using specialized equipment when original keys were lost or unavailable.
- Provided exceptional customer service while addressing concerns or answering questions related to installed security products.
- Conducted thorough assessments of existing security measures during consultations, recommending appropriate upgrades to enhance protection levels.
- Used key cutting machines to duplicate or cut new keys.
- Used devices to open door locks without keys.
- Installed new door hardware such as locks, plates, and closers
- Repaired panic hardware and alarm detection connections on doors.
Processing Clerk
Columbia State Community College
01.2022 - 03.2023
- Assisted cross-functional teams during peak periods, demonstrating flexibility and adaptability in supporting organizational needs.
- Maintained Banner database for accurate and updated information.
- Collaborated with team members to meet tight deadlines, ensuring timely completion of assigned tasks in a fast-paced environment.
- Supported departmental goals by consistently meeting or exceeding established performance metrics related to productivity and quality standards.
- Demonstrated flexibility to assist in other activities for the department, which included, conducting and managing school tours, assisting in customer service responsibilities for students and faculty, and providing support for school events.
Education
Associate Of Applied Science - Business Management
Columbia State Community College
Columbia, TN12.2021
Skills
- Lock rekeying
- Residential lock installation
- Emergency lockout services
- Commercial lock solutions
- Installing new hardware
- Ordering parts
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Adaptability and flexibility
- Decision-making
- Hand-eye coordination
- Interpersonal skills
- Microsoft Office
Accomplishments
Awarded the high honor of the rank of Eagle Scout during tenure in the Boy Scouts of America. Award was presented in December 2022
Timeline
Locksmith Technician
David’s Lock and Key
03.2023 - Current
Processing Clerk
Columbia State Community College
01.2022 - 03.2023
Associate Of Applied Science - Business Management
Columbia State Community College
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