Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
BusinessAnalyst

Joe Luttrell

Louisville,KY

Summary

Dynamic leader with a proven track record at Ecolab and Fazolis Italian, excelling in customer service and problem-solving. Boosted client retention through exceptional relationship-building and innovative solutions. Skilled in cross-functional coordination and team collaboration, driving productivity and organizational growth. Achieved significant improvements in service quality and customer satisfaction.

Overview

29
29
years of professional experience

Work History

Service Specialist

Ecolab
09.2016 - Current
  • Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
  • Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
  • Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
  • Maintained accurate records of all customer interactions for reporting purposes and ongoing process improvements.
  • Mentored junior staff members on best practices regarding service excellence while modeling exemplary behavior at all times.
  • Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.
  • Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
  • Responded to customer requests for products, services, and company information.
  • Positively engaged with customers and maintained professional appearance as company representative.

General Manager

Fazolis Italian
01.1996 - 09.2016
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.

Education

Bachelor - Marriage And Family Therapy

Campbellsville University
Campbellsville, KY

Skills

  • Client retention strategies
  • Cross-functional coordination
  • Professional telephone demeanor
  • Store maintenance
  • Product sales
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Critical thinking
  • Team collaboration
  • Adaptability and flexibility
  • Verbal and written communication
  • Creative problem solving
  • Documentation
  • Complaint handling
  • Data collection

Accomplishments

2006 Top General Manager award for overall leadership and excellence of operational locations

Timeline

Service Specialist

Ecolab
09.2016 - Current

General Manager

Fazolis Italian
01.1996 - 09.2016

Bachelor - Marriage And Family Therapy

Campbellsville University

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Joe Luttrell