JOE MARTINI
Sunbury,Ohio
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
27
27
years of professional experience
4
4
years of post-secondary education
Work History
General Manager
Microtel by Wyndham
Sunbury, OH
11.2025 - Current
- Handled daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
General Manager
Hampton Inn By Hilton
Columbus, OH
10.2023 - 04.2025
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service, and sales.
Assistant Housekeeping Manager
Drury Inn & Suites Columbus Polaris
Columbus, USA
08.2021 - 10.2023
- Conducted inspections of guest rooms and public areas for quality assurance.
- Supervised daily housekeeping operations to ensure cleanliness standards.
- Reviewed monthly financial statements to monitor budgetary objectives related to housekeeping operations.
Assistant General Manager
Hampton Inn & Suites Columbus Scioto Downs
Columbus, USA
12.2018 - 03.2020
- Oversaw daily operations, ensuring efficiency and compliance with company standards.
- Managed daily operations of hotel staff and services.
- Coordinated guest services to enhance customer satisfaction.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Received layoff notice due to COVID-19 pandemic.
Guest Service Manager
Holiday Inn Express & Suites Columbus Polaris
Columbus, USA
07.2016 - 12.2018
- Resolved guest complaints and ensured satisfaction during their stay.
- Managed guest check-in and check-out processes efficiently.
- Monitored customer service operations to ensure quality standards were met.
Operations Manager
Crowne Plaza Dublin
Dublin, USA
12.2015 - 07.2016
- Monitored customer service operations to ensure quality standards were met.
- Resolved guest complaints and ensured satisfaction during their stay.
- Managed guest check-in and check-out processes efficiently.
General Manager
Hampton Inn & Suites OSU
Columbus, USA
01.2015 - 12.2015
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Assistant General Manager
Embassy Suites Columbus Airport
Columbus, USA
06.2011 - 01.2015
- Coordinated monthly budgets and managed profit and loss to consistently achieve margin targets.
- Assisted in budgeting and financial planning activities.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Managed staff performance to ensure exceptional, hospitable service aligned with business initiatives.
- Ensured compliance with company policies, procedures, and regulations.
- Performed administrative tasks such as filing paperwork, preparing documents.
Guest Services/Grocery
The Kroger Corp
08.2010 - 06.2011
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Executed daily operational tasks with precision, ensuring smooth operations in fast-paced environment.
Bell Captain/Front Office Supervisor
Hilton Columbus at Easton
Columbus, USA
08.2006 - 04.2010
- Led bell staff to deliver exceptional guest service and maintain smooth operations.
- Collaborated with front desk to optimize guest arrivals and departures.
- Managed guest check-in and check-out processes with professionalism.
- Supervised front office staff to ensure efficient daily operations.
- Coordinated room assignments, taking into account guest preferences and special requests.
- Facilitated luggage handling and organized transportation arrangements for guests.
Front Office Manager/Night Auditor
Wingate Inn Polaris
Polaris, USA
07.1999 - 07.2006
- Managed front desk operations, streamlining check-in and check-out processes for enhanced guest satisfaction.
- Supervised front office staff, coordinating daily schedules and tasks to maintain operational efficiency.
- Collaborated with housekeeping to ensure timely room readiness, improving guest experience.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
Education
Associate of Arts - Hospitality And Tourism Management
Columbus State Community College
Columbus, Ohio 08.1999 - 01/2002
High School -
Big Walnut High School
Sunbury, Ohio 08.1995 - 06.1999
Skills
- Staff scheduling
- Inventory control
- Budget management
- Customer service
- Problem solving
- Quality assurance
- Conflict resolution
- Financial analysis
- Expense control
- Customer relations
- P&L management
- Proficient in OnQ, PEP, and Opera PMS Systems
- Hospitality standards
Timeline
General Manager
Microtel by Wyndham
11.2025 - Current
General Manager
Hampton Inn By Hilton
10.2023 - 04.2025
Assistant Housekeeping Manager
Drury Inn & Suites Columbus Polaris
08.2021 - 10.2023
Assistant General Manager
Hampton Inn & Suites Columbus Scioto Downs
12.2018 - 03.2020
Guest Service Manager
Holiday Inn Express & Suites Columbus Polaris
07.2016 - 12.2018
Operations Manager
Crowne Plaza Dublin
12.2015 - 07.2016
General Manager
Hampton Inn & Suites OSU
01.2015 - 12.2015
Assistant General Manager
Embassy Suites Columbus Airport
06.2011 - 01.2015
Guest Services/Grocery
The Kroger Corp
08.2010 - 06.2011
Bell Captain/Front Office Supervisor
Hilton Columbus at Easton
08.2006 - 04.2010
Associate of Arts - Hospitality And Tourism Management
Columbus State Community College
08.1999 - 01/2002
Front Office Manager/Night Auditor
Wingate Inn Polaris
07.1999 - 07.2006
High School -
Big Walnut High School
08.1995 - 06.1999