Joe Ndiaye
Murfreesboro,TN
Summary
Dynamic Inside Sales Account Manager with a proven track record at Dell Technologies, excelling in account management and market analysis. Recognized for consistently surpassing sales targets and driving revenue growth through strategic cross-selling. Adept at fostering client relationships and leveraging product knowledge to enhance customer satisfaction and business expansion.
Overview
6
6
years of professional experience
Work History
Inside Sales Account Manager
Dell Technologies
Nashville, TN
10.2021 - Current
- Cultivated strong relationships with assigned customer accounts, resulting in growth of existing accounts.
- Demonstrated extensive product knowledge to drive business expansion across service portfolio.
- Consistently surpassed sales targets year over year.
- Executed market forecasting to identify sales gaps and drive continuous improvement.
- Proactively identified cross-selling and upselling opportunities while supporting customer needs.
- Managed sales pipelines effectively, collaborating with internal teams and negotiating agreements.
- Analyzed industry trends and sales data to uncover growth opportunities.
- Drove revenue growth year over year for sustained success at Dell Technologies.
Jewelry Consultant
Kay Jewelers
Murfreesboro, TN
12.2020 - 10.2021
- Created inviting environment to engage customers through friendly interactions and jewelry expertise.
- Enhanced customer engagement by actively listening and identifying specific needs.
- Boosted store revenue by upselling additional jewelry, protection plans, and service contracts.
- Calculated supply and labor costs to establish competitive pricing for jewelry services.
- Attracted new customers through successful promotions targeting brides and special events.
Ticketing and Marketing Intern
Nashville Soccer Club
Nashville, TN
08.2019 - 12.2020
- Cultivated strong relationships with current and prospective single game and season ticket holders.
- Educated Nashville SC fans on club updates via marketing events.
- Analyzed data for ticketing teams to pinpoint potential corporate clients.
- Drafted comprehensive industry and competitor audits, reports, and presentations.
- Exhibited exceptional time management to consistently meet deadlines.
Education
Bachelor of Science - Leisure, Sports, and Tourism Studies
Middle Tennessee State University
Murfreesboro, TN05.2021
Skills
- Account management and client support
- Cross-functional collaboration
- Market analysis and expertise
- Product promotion strategies
- Sales forecasting and planning
- Customer relationship management
Accomplishments
- FY24 Rep of the half
References
References available upon request.
Timeline
Inside Sales Account Manager
Dell Technologies
10.2021 - Current
Jewelry Consultant
Kay Jewelers
12.2020 - 10.2021
Ticketing and Marketing Intern
Nashville Soccer Club
08.2019 - 12.2020
Bachelor of Science - Leisure, Sports, and Tourism Studies
Middle Tennessee State University
Similar Profiles
Reventh Raj YataReventh Raj Yata
SENIOR PRINCIPAL BUSINESS INTELLIGENCE MANAGER at DELL Technologies (DELL EMC + Dell Entities)SENIOR PRINCIPAL BUSINESS INTELLIGENCE MANAGER at DELL Technologies (DELL EMC + Dell Entities)
Taarun RajBhalanTaarun RajBhalan
Principal Software Engineer – Performance Engg at Dell Technologies Inc, Dell International ServicesPrincipal Software Engineer – Performance Engg at Dell Technologies Inc, Dell International Services
M.Banu PrakashM.Banu Prakash
Senior Analyst, Sales at Dell International Services (Dell Technologies)Senior Analyst, Sales at Dell International Services (Dell Technologies)
Reginald WilkinsonReginald Wilkinson
Quality Engineer at DELL TECHNOLOGIES / DELL EMCQuality Engineer at DELL TECHNOLOGIES / DELL EMC
Corinne RestaniCorinne Restani
SR. Accounts Receivable Specialist at Cardinal HealthSR. Accounts Receivable Specialist at Cardinal Health