Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joe Rivera

San Antonio,TX

Summary

Hard working professional with over 15+ years of management experience.

Displays excellent leadership skills and multi-tasking strengths. Customer service driven and team-oriented to deliver great success.

Overview

19
19
years of professional experience

Work History

Store Director

Money Mart Pawn
San Antonio, TX
04.2018 - Current
  • In charge of overall profit and loss of the store (ex. labor, supplies, building repairs and scrap proceeds.)
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Reported to district manager regarding store and staff issues, financial goals and sales.
  • Managed team of 4-5 cashiers and floor staff.
  • Maintained a neat and friendly environment for our customer to shop.
  • Handled all customer complaints in professional manner.
  • Handled cash contents within store along with daily log keeping cash within our range.
  • Completed and audited ATF 4473 forms.

Store Manager

EZ Pawn
San Antonio, Texas
06.2006 - 03.2018
  • Generate revenue by coaching and developing staff.
  • Interviewed,hired and trained team members.
  • Scheduled and managed a team of 7-10 members at any given time.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Communicated clear expectations and goals to each team member.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Handled customer concerns with professionalism to ensure a great experience.
  • Managed a healthy loan balance which peaked at $497,000.
  • Maintained store standards to company marketing guidelines.
  • Handled, completed and audited ATF 4473 forms.

Manager

Whatabuger
San Antonio, Texas
07.2002 - 05.2006
  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best fit needs of the store.
  • Reordered inventory when it dropped below predetermined levels.
  • Maintained a great speed of service.
  • Managed a team of 8-10.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Education

High School Diploma -

Luther Burbank High School
San Antonio, TX
2004

Skills

  • Customer-oriented
  • Employee Training and Developing
  • P&L Management
  • Highly Competitive
  • 15 years Management
  • Quick Learner
  • Self-motivated
  • Budget Knowledge
  • Decision Making

Timeline

Store Director

Money Mart Pawn
04.2018 - Current

Store Manager

EZ Pawn
06.2006 - 03.2018

Manager

Whatabuger
07.2002 - 05.2006

High School Diploma -

Luther Burbank High School
Joe Rivera