Joe Rivera
San Antonio,TX
Summary
Hard working professional with over 15+ years of management experience.
Displays excellent leadership skills and multi-tasking strengths. Customer service driven and team-oriented to deliver great success.
Overview
19
19
years of professional experience
Work History
Store Director
Money Mart Pawn
San Antonio, TX
04.2018 - Current
- In charge of overall profit and loss of the store (ex. labor, supplies, building repairs and scrap proceeds.)
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Reported to district manager regarding store and staff issues, financial goals and sales.
- Managed team of 4-5 cashiers and floor staff.
- Maintained a neat and friendly environment for our customer to shop.
- Handled all customer complaints in professional manner.
- Handled cash contents within store along with daily log keeping cash within our range.
- Completed and audited ATF 4473 forms.
Store Manager
EZ Pawn
San Antonio, Texas
06.2006 - 03.2018
- Generate revenue by coaching and developing staff.
- Interviewed,hired and trained team members.
- Scheduled and managed a team of 7-10 members at any given time.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Communicated clear expectations and goals to each team member.
- Stocked and replenished merchandise according to store merchandising layouts.
- Handled customer concerns with professionalism to ensure a great experience.
- Managed a healthy loan balance which peaked at $497,000.
- Maintained store standards to company marketing guidelines.
- Handled, completed and audited ATF 4473 forms.
Manager
Whatabuger
San Antonio, Texas
07.2002 - 05.2006
- Interviewed job candidates and made staffing decisions.
- Counted cash drawers and made bank deposits.
- Assigned employees to specific duties to best fit needs of the store.
- Reordered inventory when it dropped below predetermined levels.
- Maintained a great speed of service.
- Managed a team of 8-10.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Education
High School Diploma -
Luther Burbank High School
San Antonio, TX2004
Skills
- Customer-oriented
- Employee Training and Developing
- P&L Management
- Highly Competitive
- 15 years Management
- Quick Learner
- Self-motivated
- Budget Knowledge
- Decision Making
Timeline
Store Director
Money Mart Pawn
04.2018 - Current
Store Manager
EZ Pawn
06.2006 - 03.2018
Manager
Whatabuger
07.2002 - 05.2006
High School Diploma -
Luther Burbank High School