James Santos
Coconut Creek,FL
Summary
Accomplished Store Director at Premier Travelware, adept in Retail Inventory Management and Customer Service Management, significantly enhanced customer satisfaction and operational efficiency. Proven track record in mentoring staff and optimizing store operations, demonstrating exceptional management skills and a customer-oriented approach.
Overview
33
33
years of professional experience
Work History
Store Director
Premier Travelware:
10.2018 - 08.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Managed inventory control, cash control, and store opening and closing procedures
- Assisted with hiring, training and mentoring new staff members
- Completed point of sale opening and closing procedures
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Store Owner
JS Cellular
07.2003 - 06.2015
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability
- Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences
- Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
District Manager
Bentley Luggage
07.1999 - 03.2003
- Optimized in-store merchandising and monitored inventory availability to increase sales
- Managed day-to-day operations of the store to include key metrics to assess business performance
- Built relationships with customers and community to establish long-term business growth
- Recruit, hire, coach, and development of 20+ associates and store leaderships team.
Store Manager
Bentley Luggage
04.1991 - 07.1999
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Business Management Coursework -
Georgia State University
Atlanta, GA01.1988
High School Diploma -
Cross Keys High school
Atlanta, GA01.1988
Skills
- Customer Service Management
- Retail Inventory Management
- Strong Communicator
- Management Skills
- Self-Starter
- Detail Oriented
- Customer Oriented
- Self-Motivated
- Employee Training
- Store Merchandising
References
- Rodney Tomlin, 934.500.8221
- Mike Pace, 954.415.1753
- Dwayne Chapman, 941.321.2331
- Joe Demotoss, 954.783.8962
- David Dayan, 954.328.5577
Timeline
Store Director
Premier Travelware:
10.2018 - 08.2024
Store Owner
JS Cellular
07.2003 - 06.2015
District Manager
Bentley Luggage
07.1999 - 03.2003
Store Manager
Bentley Luggage
04.1991 - 07.1999
Business Management Coursework -
Georgia State University
High School Diploma -
Cross Keys High school
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