Joe Setti
Brookfield
Summary
Results-driven Automotive Service Manager attentive to business demands and budget targets. Coordinates highly successful, profitable and customer-focused operations with excellent leadership abilities. Decisive in implementing new strategies and enforcing optimal policies for service program.
Overview
43
43
years of professional experience
Work History
Automotive Service Manager
Danbury Kia
Danbury
10.2023 - 11.2025
- Managed daily service operations, ensuring efficient workflow and timely vehicle repairs.
- Implemented inventory control measures to maintain optimal stock levels and reduce costs.
- Coordinated scheduling of service appointments to maximize technician productivity and customer satisfaction.
Maintenance Manager
Brothers landscaping
Brookfield
08.2021 - 10.2023
- Care and maintenance of all equipment on a monthly maintenance schedule.
- Duties include oil changes, dealing with break downs, Diagnosis, and repairs.
- I also use mowers, edge trimmers, stand on blowers, when called upon to help with residential and commercial properties.
- I plow and run a sander during the winter months.
Service Manager
Watertown Honda
Watertown
06.2020 - 08.2021
- Responsibilities Include managing 32 employees and maintain a high quality of customer satisfaction.
- Other responsibilities include marketing, payroll, teaching employees, hiring of employees, communicating with business development department with scheduling, and oversee and control monthly and yearly expenditures.
Service Manager
New Rochelle Toyota
New Rochelle
01.2016 - 01.2020
- Service Manager of thriving service department.
- Primary responsibility includes managing service department of approximately 30 employee's while maintaining a high standard of customer care and satisfaction including handling any issues that may arise in a manner that will provide the most positive outcome for both our customers and the dealership.
- Additional responsibilities include the implementation of new policies and procedures to increase efficiency throughout the department, oversee and control expenses, track warranty schedules, monthly advertising, employee interviewing and hiring, payroll and scheduling of any necessary training for all service department employees.
Service Manager
Toyota of Morristown
Morristown
01.2013 - 01.2016
- Service Manager of high-volume service department.
- Major responsibilities included overseeing approximately 60 employees with all aspects of vehicle servicing with a very strong emphasis on customer satisfaction.
- Responsible for addressing customer concerns and/or complaints and resolving issues.
- Additional duties included all facets of human resources including interviewing and hiring, payroll, training, appraising employee performance and disciplining employees as necessary.
Shop Foreman/Lead Technician
Greentree Toyota
Brookfield
01.1993 - 01.2012
- Shop Foreman responsible for a shop of 13 line-technicians and 6 lube technicians.
- Duties included the diagnosis and repair of Toyotas and Scions as well as troubleshooting vehicles.
- Duties included training and assisting technicians with vehicle repairs.
- Additionally, I was responsible for test driving with and assisting customers with a variety of concerns.
Shop Foreman
Laidlaw Transit
Danbury
01.1991 - 01.1993
- Foreman responsible for shop of 6 mechanics.
- Duties included the overseeing of mechanics, performing annual and semi-annual maintenance services on approximately 145 buses and 20 limousines.
Technician
Greentree Toyota
Brookfield
01.1987 - 01.1991
- Line technician working in all areas of vehicle diagnosis and repair.
Diesel Mechanic
U.S. Marine Corps
Camp Lejeune
01.1983 - 01.1987
- Responsible for repair and maintenance on 2.5 ton and 5 ton trucks, tanks and HMMWV.
Education
Associates - Technician
American Intercontinental University
Skills
- Auto Service Management
- Mechanic Experience
Military Service
United States Marine Corps, E4
Timeline
Automotive Service Manager
Danbury Kia
10.2023 - 11.2025
Maintenance Manager
Brothers landscaping
08.2021 - 10.2023
Service Manager
Watertown Honda
06.2020 - 08.2021
Service Manager
New Rochelle Toyota
01.2016 - 01.2020
Service Manager
Toyota of Morristown
01.2013 - 01.2016
Shop Foreman/Lead Technician
Greentree Toyota
01.1993 - 01.2012
Shop Foreman
Laidlaw Transit
01.1991 - 01.1993
Technician
Greentree Toyota
01.1987 - 01.1991
Diesel Mechanic
U.S. Marine Corps
01.1983 - 01.1987
Associates - Technician
American Intercontinental University