Joe Wilson
Oceanside,CA
Summary
Motivated self-starter seeking a position with the potential for advancement. Adept in strategic planning and quality management, significantly enhancing sales and profitability. Expert in team training and development, ensuring high customer satisfaction. Skilled in vendor negotiations and facility management, spearheaded the successful launch of 10 new locations, demonstrating exceptional operational skill, communication and leadership.
Overview
8
8
years of professional experience
Work History
General Manager
Venture Fit Crunch
01.2023 - 07.2023
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
New Location Opener
Venture Fit Crunch
01.2019 - 01.2023
- Set up pre-sale offices and compiled & installed systems & programs Across 10 new locations.
- Trained all new staff to on POS and Member Database system.
- Worked with the City and State Governments to attain all necessary permits pertaining to new location openings.
- Worked with vendors & contractors to coordinate buildout and to achieve on-time opening.
- Planned & Ran Grand-Opening Celebrations with average turnout of over 2,000 new guests & members.
District Operations Assistant
Venture Fit Crunch
08.2017 - 08.2021
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Facilitated smooth communication between departments by acting as a liaison when necessary, ensuring timely information exchange.
- Manage social media ad leads via SMS text service with the goal of increasing guest traffic for all clubs
Operations Lead / Sales Representative
Crunch Carlsbad
08.2017 - 08.2017
- Meet, greet, tour and present all guests and foster the membership process.
- Manage and order all retail & supplements.
- Address all member concerns.
Front Desk Lead
UFC Gym
11.2015 - 07.2016
- Opened Pre-sale office & lead advertising street team.
- Tour and present new guests with membership options and convert them to members.
- Managed retail store (grossed over $2,000 in retail sales at our pre-opening celebration event).
- Managed the Front Desk team & trained new staff to use POS system.
Education
General Education
Mira Costa College
California GED
Skills
- Quality Management
- Verbal and written communication
- Team training and development
- Consistently meet goals
- Customer Relations
- Vendor Negotiations
- Employee Scheduling
- Strategic Planning
- Facility Management
Timeline
General Manager
Venture Fit Crunch
01.2023 - 07.2023
New Location Opener
Venture Fit Crunch
01.2019 - 01.2023
District Operations Assistant
Venture Fit Crunch
08.2017 - 08.2021
Operations Lead / Sales Representative
Crunch Carlsbad
08.2017 - 08.2017
Front Desk Lead
UFC Gym
11.2015 - 07.2016
General Education
Mira Costa College
California GED
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