Joel Avecilla
Niles,IL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Steelcase Jeraisy Ltd.
Riyadh
08.2021 - 05.2026
- Assisted customers with inquiries regarding product details and order status.
- Processed customer orders efficiently using Steelcase's order management system.
- Resolved customer complaints through effective communication and problem-solving skills.
- Accommodating inquiries, prices and quotations.
Supply Chain Planner
Steelcase Jeraisy Ltd.
Riyadh
05.2017 - 08.2021
- Coordinated supply chain processes to align with production schedules and inventory levels.
- Analyzed demand forecasts to optimize inventory management and reduce excess stock.
- Creating purchase orders and submitting to suppliers in a timely manner that is based on demands.
- Collaborated with suppliers to ensure timely delivery of materials.
Logistics Coordinator
Steelcase Jeraisy Ltd.
Riyadh
04.2014 - 05.2017
- Coordinated logistics operations to enhance supply chain efficiency.
- Managed inventory control and tracking, ensuring timely order fulfillment.
- Collaborated with vendors, securing on-time delivery of materials.
- Preparing documentation for import/export shipments (land, sea and air).
Maintenance Clerk
Naqel Express
Riyadh
06.2009 - 02.2014
- Coordinated maintenance schedules to ensure timely repairs and servicing.
- Assisted in troubleshooting equipment issues to minimize downtime.
- Managed inventory of maintenance supplies and equipment for efficient operations.
- Ordering vehicle spare parts for inventory.
Education
Some College (No Degree) - Mechanical And Production Engineering Technology
Technical University of The Philippines
Cavite, PhilippinesSkills
- Customer support
- Complaint resolution
- Order management
- Product knowledge
- Computer literacy
- Digital Literacy
- Time Management
- Adaptability
- Collaboration
- Communication
References
References available upon request.
Timeline
Customer Service Representative
Steelcase Jeraisy Ltd.
08.2021 - 05.2026
Supply Chain Planner
Steelcase Jeraisy Ltd.
05.2017 - 08.2021
Logistics Coordinator
Steelcase Jeraisy Ltd.
04.2014 - 05.2017
Maintenance Clerk
Naqel Express
06.2009 - 02.2014
Some College (No Degree) - Mechanical And Production Engineering Technology
Technical University of The Philippines