Joel Caba
Elmhurst,NY
Summary
Compassionate and detail-oriented professional with experience supporting veterinary teams and clients in fast-paced environments. Skilled in communication, problem-solving, and staff training, with a strong ability to resolve daily challenges and enhance the client and patient care experience. Passionate about community engagement, animal welfare, and delivering accessible, high-quality care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Liaison
ASPCA
New York, NY
08.2024 - Current
- Resolved a high volume of daily client and operational issues efficiently, using strong problem-solving skills to ensure smooth workflows and maintain a high standard of care for both patients and clients.
- Built strong relationships with clients and internal care teams, contributing to a collaborative, community-focused service environment.
- Supported case coordination by assessing client needs, triaging concerns, and connecting pet owners with appropriate services and resources.
- Trained new Patient Liaison staff members, ensuring they were well-equipped to provide exceptional service and support to both patients and healthcare teams.
Driver and Assistant Technician
Capital Fire Sprinklers, Queens NY
Queens, NY
03.2022 - 04.2023
- Managed daily schedule and high profile accounts.
- Selected appropriate pipe size, measured and cut them accordingly for fitting.
- Maintained existing installations, used power and hand tools to modify repairs as necessary.
- Installed clamps, brackets and hangers to support pipes and ensured the proper use of power tools for the job.
- Tested system for leaks using air or water pressure equipment.
- Performed all work under the United States regulations.
Emergency Medical Technician
Fire Department, NYC
NYC
06.2018 - 08.2021
- Responded to 911 calls for emergency medical assistance, such as cardiopulmonary resuscitation (CPR), bandaging a wound, clearing patients airways and administering oxygen.
- Assess a patient's condition and determine a course of treatment.
- Assisted with medication, provided first-aid treatment or life support care to sick, ill or injured patients. Documented medical care given to patients and reported to the physician or nurse.
- Provided emotional support to the patient, family members and other responders.
- Inventory management, replaced and cleaned supplies and equipment after each use.
Education
Associates Degree - Criminal Justice
Laguardia Community College
01-2015
High School Diploma - undefined
Grover Cleveland High School
01-2012
Skills
- Customer Service
- Team Collaboration
- Quick Learner
- Self-Directed
- Responsible
- Reliable
- Time Management
- Professional
- Problem-Solving
- Adaptable and Flexible
- Civicore and Digitail Proficient
Certification
Bureau of Training EMS Academy
LANGUAGES
English
Spanish
Timeline
Patient Liaison
ASPCA
08.2024 - Current
Driver and Assistant Technician
Capital Fire Sprinklers, Queens NY
03.2022 - 04.2023
Emergency Medical Technician
Fire Department, NYC
06.2018 - 08.2021
High School Diploma - undefined
Grover Cleveland High School
Associates Degree - Criminal Justice
Laguardia Community College