Andrea Smith
Sicklerville,NJ
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
15
15
years of professional experience
Work History
Patient Liaison
Wills Eye
Marlton, NJ
03.2023 - Current
- Provided information on medical treatments, procedures, and services available at the doctors office.
- Ensured compliance with HIPAA regulations concerning confidential data sharing among healthcare personnel.
- Scheduled appointments for follow-up visits with physicians or specialists as required.
- Acted as a liaison between patients and healthcare staff to ensure timely communication of information.
- Prepared documents related to insurance claims processing and reimbursement issues.
- Verified demographics and insurance information to register patients in computer system.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
Customer Service Representative
Relievus Pain Management
Mount Laurel, NJ
12.2018 - 03.2023
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls, chats and emails to facilitate customer service.
- Scheduling established patients as well as new patients.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Senior Program Associate
Bancroft Neurohealth
Cherry Hill, NJ
06.2009 - 12.2018
- Developed and implemented comprehensive program plans for a variety of initiatives.
- Provided administrative support to program staff including scheduling activities, preparing agendas and taking minutes.
- Maintained accurate records of program activities through the development of databases and tracking systems.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Helped individuals address disabilities and put together career plans.
- Assist individuals with daily living activities.
Education
High School Diploma -
Winslow Township High School
Atco, NJ06-2007
Some College (No Degree) - Nursing
Camden County College
Blackwood, NJSkills
- Appointment Scheduling
- Healthcare knowledge
- Customer Service
- Quality Assurance
- Training Coordination
- Multitasking and Organization
Affiliations
- Singing
- Fashion Designed
- Attending Church
- Training in Accounts Payable invoice coding
Timeline
Patient Liaison
Wills Eye
03.2023 - Current
Customer Service Representative
Relievus Pain Management
12.2018 - 03.2023
Senior Program Associate
Bancroft Neurohealth
06.2009 - 12.2018
High School Diploma -
Winslow Township High School
Some College (No Degree) - Nursing
Camden County College
Similar Profiles
Genevieve BellGenevieve Bell
Ophthalmic Technician at Wills Eye Physicians: Bailey, Weber, WisnerOphthalmic Technician at Wills Eye Physicians: Bailey, Weber, Wisner
Anjolia AmiconeAnjolia Amicone
Ophthalmic Medical Technician at Wills Eye HospitalOphthalmic Medical Technician at Wills Eye Hospital
Loryel LentzLoryel Lentz
Ophthalmologist Assistant at Chester County Eye CareOphthalmologist Assistant at Chester County Eye Care