Outgoing and self-motivated Owner with history of managing efficient and profitable businesses. Skilled in meeting client needs through active listening and clear communication, while delivering the highest level of service. Maintain profitability by managing budgets, controlling expenses, and recommending procedural changes and improvements.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Business Owner/Operator
Esjays Helping Hands, Inc. (In-Home Non-Medical Care Agency)
02.2015 - Current
Perform initial client assessment and admission
Coordinate client care/education
Case management
Hire, train, and direct staff
Establish and implement policies and procedures
Built successful business from ground up in 7 years
Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention
Met with prospective clients to present company offerings, discuss products, and showcase service solutions
Coordinated and supervised training of team members to consistently meet customer needs
Improved customer satisfaction and loyalty by providing quality care and building atmosphere focused on positive experiences.
Senior Financial Advisor
JDC Financial
05.1988 - 11.2016
Consistently prospected new leads and capitalized on business opportunities to increase overall client base
Interviewed clients to determine income, expenses, tax status, and financial objectives
Analyzed financial information to determine strategies for meeting objectives
Recommended tailored investments, trusts, and life insurance plans to address needs
Implemented systems to Improve financial forecast projections
Prepared investment performance reports, financial summaries, and income projections to educate clients about state of finances
Provided in-person and phone consultations to analyze and manage client assets and liabilities to enhance net worth
Kept client financial portfolios and investment plans up-to-date with latest and best strategies.
Education
Graduate Certificate - Financial Fraud Examination and Management
St. Xavier University Graduate School of Management
Chicago, IL
Bachelor of Science - Accounting
University of Illinois
Chicago, IL
Skills
Customer Service
Active Listening
Communication
Organization
Human Resources
Financial planning
Business marketing
Operations management
Staff hiring
Financial management
Certification
Certified Senior Advisor
Certified Dementia Practitioner
IL Insurance Producer's License
Certified Public Accountant - Retired
Certified Financial Planner - Retired
Certified Fraud Examiner - Retired
Timeline
Business Owner/Operator
Esjays Helping Hands, Inc. (In-Home Non-Medical Care Agency)
02.2015 - Current
Senior Financial Advisor
JDC Financial
05.1988 - 11.2016
Graduate Certificate - Financial Fraud Examination and Management
St. Xavier University Graduate School of Management