JOEL CRUZ
NORWALK,CT
Summary
Highly-motivated Dental office manager with in-depth knowledge and progressive experience in dental practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations.
Overview
17
17
years of professional experience
Work History
Dental Office Manager
SONO DENTAL GROUP
10.2017 - 08.2023
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
DENTAL OFFICE MANAGER
Bridgeport Dental
11.2013 - 09.2017
- Familiarity with dental office procedures
- Understanding of insurance, billing, and payment collections
- Responsiveness and sensitivity to patient needs
- Promoting a safe and productive work environment
- Disciplining staff as needed, and terminating staff employment when necessary
- Anticipating, planning and budgeting for inventory needs
- A team player that's willing to pitch in with all aspects of the practice management
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
ZONE MANAGER MERCHANDISER
WAM-MART
12.2006 - 07.2013
- Communicated store policy violations to the leadership team in a timely manner
- Offered direction and gave constructive feedback to motivate team members
- Built and maintained effective relationships with peers and upper management
- Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers
- Marked clearance products with updated price tags.
Education
ELECTRONICS ING. -
UNIVERSIDAD AUTONOMA DE SANTO DOMINGO
01.2004
Skills
- Inventory control procedures
- Employee scheduling
- Mathematical aptitude
- Time management
- Detail-oriented
- Excellent multi-tasker
- Display design
- Strong communication skills
- Treatment Planning
- Dental software proficiency
- Schedule Management
- Insurance Billing
Languages
Spanish
Full Professional
Timeline
Dental Office Manager
SONO DENTAL GROUP
10.2017 - 08.2023
DENTAL OFFICE MANAGER
Bridgeport Dental
11.2013 - 09.2017
ZONE MANAGER MERCHANDISER
WAM-MART
12.2006 - 07.2013
ELECTRONICS ING. -
UNIVERSIDAD AUTONOMA DE SANTO DOMINGO